Glauc Talk: How Did the CrowdStrike Outage Affect Healthcare Systems?

KKH Trailer Wide

Transcript

Singers: [00:00:00] Knock,

Will: knock, hi.

Hello, everybody. Welcome to knock, knock, hi. With the Glockenfleckens, this is an episode of Glock Talk. 

Kristin: That’s right. 

Will: Uh, we’ve got a few things to talk about. 

Kristin: We do, but who are we? 

Will: Oh, oh, that’s right. Well, we’re the Glockenfleckens. This is Knock Knock High with the Glockenfleckens. Did I forget to say that?

You sure did. I was, I’m so excited about our episode today. You’re so 

Kristin: excited to talk to me? 

Will: Of course! And our, our friend here, but you’re right. Let’s, uh, let’s talk, um, uh, I’m Dr. Glockenflecken. 

Kristin: Yes, also known as Will Flannery. And you’re 

Will: Lady Glockenflecken. 

Kristin: Yes, Kristen Flannery. 

Will: And we, we have a third guest.

We have a guest today. We have a guest. 

Kristin: Uh. On 

Will: Block Talk. He’s behind Kristen. Yeah. His name is Gerald. 

Kristin: Yeah. 

Will: Uh, and he is a skeleton. 

Kristin: That’s right. 

Will: I am so excited. He’s not 

Kristin: a real [00:01:00] human skeleton. 

Will: No. Of course not. I just 

Kristin: wanna clarify that. Can 

Will: you even get, like, real human skeletons? Probably 

Kristin: not. That’s why I need to say.

Like, it’s probably a crime. 

Will: Well, like, to like rob a grave, yes. 

Kristin: Yeah, or just to own human remains. Like, I feel like you have to report that stuff. I think there’s like laws. 

Will: Okay, well. I don’t know. Someone tell us. Well, medical schools, they have like real human skeletons. 

Kristin: Right, but they have like a reason to.

They have like, they probably have to get like, Permission from somebody or there’s like some process they go through probably now that I’ve 

Will: thought about it for about five seconds Yeah, I do realize yes, you are correct having a random human skeleton in your house. Yeah, 

Kristin: I think that would be illegal 

Will: not be allowed So yeah, no this is not he’s not real, but I’m very excited to feature him in future skits.

Yes And, uh, podcast episodes, I don’t know, maybe I’ll have him as a guest on Knock Knock Eye, uh. 

Kristin: Oh, that would be funny. Are we going to do like a Weekend at Bernie’s situation with [00:02:00] him? 

Will: Ortho Bro is going to be very excited to have a friend. Oh, 

Kristin: yeah, yeah, yeah. 

Will: That he can chat with. Um, and so, uh, he’s already scared me once.

Yeah. So I just, we just got him like a couple days ago. It was, by the way, strictly for entertainment purposes, like this is, there’s no educational like aspect of this thing. You never know. Who 

Kristin: knows what will happen. Yeah, 

Will: maybe. Yeah, sure. I don’t know. But I think some of his, his bones are on backwards. I don’t know.

Anyway. 

Kristin: Well, an ophthalmologist did put him together. The skull’s 

Will: fine. You know, whatever. But, uh, I was. Uh, closing up the house, you had to go to bed, turning off the lights, and someone had It was me. You, you put him right on the inside of the The doorway. Yeah. And it was already dark, and I opened it, and the first thing I see is, is Gerald, the skeleton.

And it made me jump a little bit. So, well done. I’m sure there’s going to be more the, in our future. 

Kristin: Yeah, our daughter, our nine year, uh, nope, she’s twelve. Our twelve year old [00:03:00] Already, she’s uh, really trying to prank somebody. She put him in the pantry the other day. I thought that was a good one. 

Will: That’s nice.

Yeah. Especially if 

Kristin: you like go in there for a midnight snack or something you’re not expecting to see anybody. 

Will: Right, exactly. So we’re so we’re excited to have another member of the family. 

Kristin: I like that the reason that we’re excited is all the pranks and jokes we can do. It’s not like what a great educational tool for children.

So we 

Will: we have like we have a barn You know, as part of our property and I want to turn that it’s a scary barn. 

Kristin: You want to turn it into a scary barn? No, it 

Will: is already a scary barn. I 

Kristin: don’t think so. 

Will: It’s a lovely barn. I think all barns are kind of scary. 

Kristin: Well, you’re a city boy. Because 

Will: they’re dark.

Especially at night, they’re scary. You know, during the day they’re not. But at night, they’re scary. Okay. At night, sure. And because there’s like, there’s lights in there, but they’re like dim lights and it’s, it’s, it’s high ceilings, noises, drafts, yeah, bugs, bats, [00:04:00] bats, bats, maybe we do, I don’t know, but this is the first step to having like a haunted, like making a haunted barn on Halloween and inviting the community to come out to the glockenspiel, yep, the whole community.

Kristin: Thought you were gonna say like our kid’s friends or something. 

Will: No, everybody. We’re just The 

Kristin: whole thing. Come 

Will: on in to the All of the 

Kristin: Portland Metro. To the 

Will: Glockenfleckin You know, the The neurologist. I could like dress him up. I could wear like Like scary makeup as the neurologist and And uh And pimp people on neuro 

Kristin: So if you’re going to have your characters, you know, presumably there’d be multiple characters jumping out, but you’d have to beat all the characters.

How are you going to pull that off? 

Will: Well, my brother, uh, he could, we kind of look alike. 

Kristin: Yeah. 

Will: So he could be somebody. Maybe 

Kristin: your dad, you and your brother and your dad, given the genetic similarities. I 

Will: could hold, I could put out an ad and get people, do you, oh 

Kristin: doppelgangers, do you look 

Will: like me? Come audition for a role in [00:05:00] Glockenfleck and Haunted Barn this Halloween.

Kristin: I would be really afraid of who would respond to that ad. I’m not sure that I would want I’m 

Will: not, I’m sure it’s gonna be very reasonable people. Absolutely. Alright, anyway, so that’s our skeleton. I have, before we get into our, I have a rant for you today. Oh. Yeah, we’ll get to that in a second. But first, another thing I want to do here in the open is, um, I’ve just realized like when I When I go to work, when I pull into the parking lot, I, I just, I sit in my car for a bit before I go in.

Kristin: Yes, you do that when you get home, too. 

Will: Uh, sometimes I do. You 

Kristin: think I don’t see you, but I see you. 

Will: Sometimes I do. So, my question to you is, and really to everybody, is this a, Like a normal thing for people to like when you were going into the office. 

Singers: Yeah, 

Will: you pull into the parking lot, 

Singers: right? 

Will: Did you just get out?

Yeah, start walking to work right away. Yes. [00:06:00] See I thought 

Kristin: when I got home sometimes or like I had to go pick up the kids So if for whatever reason I’m out running errands or something and I don’t have children with me then when I get home Sometimes I do like I have to work myself up to be able to do that Go in the house and like, be mom again.

Right. 

Will: Like transition from work. To home rolls. 

Kristin: Yeah. Well the commute does did that for me? Sure, but I don’t know But I know what you’re saying. Like sometimes you just need like 

Will: I need to work my 

Kristin: time 

Will: To like when I get to work in the right to go 

Kristin: talk to the humans 

Will: to go and like be you on 

Kristin: Right, 

Will: you know is I guess I’m just wondering how common this is Because I feel like it’s probably, because we’re all doing it individually by ourselves.

Kristin: Right. 

Will: I bet it’s pretty common. 

Kristin: I didn’t do it at my job because I liked the people I worked with and I didn’t have to see Well, I 

Will: like the people I work with. 

Kristin: Right, but you see strangers every day or like, [00:07:00] 

Will: you know, it’s 

Kristin: different. Like I only saw the same people every day and I liked them. And so it was like, Oh, I’m going to see my friends.

Right, like, 

Will: it was 

Kristin: different. I’m sure there are some people who before their job if they don’t like their job in particular 

Will: Well, I want to hear from our audience I want you guys to let us know like do you what’s your routine when you go to work? Do you are you a somewhat of a Psychopath I think where you can park your car and immediately walk into work And then come home and immediately walk into home.

Or do you have, do you have to have like that? Sometimes it’s just like two minutes. Well, but here’s my question to you. What 

Kristin: were you doing in the 20 minutes that you were driving home? Why do you need that extra two? 

Will: Because doctoring is a difficult job. 

Kristin: Just saying, like, what’s the difference between, didn’t you get that done on the commute?

I will say 

Will: I actually do it more when I get to work. Yeah. I really, you, you don’t actually see me a lot. [00:08:00] I think I’d be the other way around. It’s when I, when I get home, I’m, I’m actually happy to get home and like I, I get out of my car right away and I come in, but when I get to work, I’ll, I’ll sit there.

No, 

Kristin: usually when I see you sitting there, it’s like you’re just, you’ve been home already that day. It’s not like the first time you’re gonna come in and like see the kids for the day It’s it’s like you went to the gym or whatever. 

Will: Yeah, so I’m just I’m just curious how common it is And so clearly it’s not something that you ever did because you love work Or something.

I don’t know but 

Kristin: I do do it sometimes coming back home. That was always the harder transition for me 

Will: All right. Anyway, let us know knackknackhigh at human content. com. Let’s take a break 

Singers: All right. All right. 

Will: Come back with my rant of the day.

Today’s episode is brought to you by the Nuance Dragon Ambient Experience or DAX for short, to learn about how the DAX copilot can help reduce burnout and restore the joy of practicing medicine. Stick around after the episode. Or, visit Nuance. [00:09:00] com slash DiscoverDax. That’s N U A N C E dot com slash Discover D A X.

All right, we are back, and uh, I’ve got a little something for you. 

Singers: All right. 

Will: All right, so I just want to talk about this for a bit. 

Kristin: Okay. 

Will: All right. But you can stay. Is 

Kristin: this healthcare news? 

Will: This is healthcare news. 

Kristin: Okay. 

Will: Slash, like, something that is irritating to me. 

Kristin: Okay. Okay. Oh, and I have your permission to stay here in my 

Will: job.

Because I want to hear your thoughts. I want to hear your thoughts about it. Alright, so, um, just over the weekend, I think it was Friday, maybe it was Thursday, or something. Anyway, a few days ago, people are like, I don’t know when you’re recording this. This will be old 

Kristin: news by the time it comes out. Anyway, old news, right, 

Will: because I think this will come out in a few weeks, but, um, the CrowdStrike.

Kristin: Yeah. 

Will: The CrowdStrike thing. Yes. Where they, I don’t know what happened. They blew up. Who knows. 

Kristin: Y2K. There was an 

Will: explosion. 24 

Kristin: years late. 

Will: I don’t know. Maybe there’s some kind of virus. No, I don’t think it was like a, a, a, [00:10:00] it was not like a breach, a security breach. It was like they just blew up, like literally blew up.

Kristin: Yeah. 

Will: I think. Right? 

Kristin: Who said anything about a security breach? 

Will: I mean, I just want to make it make the point so it’s like as opposed to like change health care Oh that happened before like that was a security breach. I don’t think I think this something just happened And yeah, things 

Kristin: went down 

Will: all the things went down including medical record systems.

Kristin: Yeah, 

Will: so there were epic Outages. Ha. 

Kristin: But everywhere 

Will: epic outages. So epic, as you know, is like the biggest electronic health 

Kristin: Yeah. 

Will: You know, medical records system, system out there. It was also a pun 

Kristin: though. Did you catch that? I got it. Okay. I got it. All right. 

Will: Make, and I’m glad, glad you noticed it. 

Kristin: Make that you know that you made a pun.

Will: I do. I realized it immediately and I chose not to acknowledge it, but because you 

Kristin: hate puns, you 

Will: brought it back. 

Kristin: I’m not letting you not acknowledge it. 

Will: So anyway, uh, and it was all over social media, people talking about, because every time like epic goes down. Mm-Hmm. . It’s like a big topic. Oh great. We got it.

And so it’s, it’s this huge [00:11:00] thing because our, our healthcare system is so dependent on electronic medical record systems 

Kristin: now. I got to pause you though. It’s like, uh, it’s like, uh, you can’t win because People, when Epic is working, they complain about Epic, and then when Epic is not working, they complain about Epic not working.

Well, because, I mean, I just find that humorous. 

Will: No, you’re absolutely right. Like, we all, that’s part of being in healthcare, is you have, you get to complain about everything. 

Singers: Mmm. 

Will: Because there’s so many things to complain about, and it’s okay, it’s just like, we’re just venting about things, but you’re absolutely right, when it’s down, like, it’s, it throws our world upside down, like, I’ve been in the operating room, When Epic goes down and obviously I can still operate and stuff, but the documentation part of things, where all of a sudden we pull out these like 20 year old pieces of paper that have like things on it.

We check them off and then we have to insert them into the record system again when it comes back online. Right. So, uh, it’s, it’s, it’s annoying. It’s, [00:12:00] it’s something we deal with now. What annoys me and the response to something like this is when I see people on social media say, say. Life is so much better with paper records.

This is now, do you all see, do you all see how much better life is? This is, you know, we, we should just get rid of them. We should, why are we even doing electronic record system? It’s, it’s the most, uh, it’s an absurd thing to say because. Let’s like people are totally discounting the enormous benefits of having an electronic record system, right?

Right, not not only just the the being able to read people’s notes and orders 

Singers: Yeah, 

Will: and the patient protection that that allows but also Like, I can be at home and a [00:13:00] patient, I get paged about a patient at a hospital, like across town, and then I also get a page from another, you know, patient at a different hospital.

Yeah. And I can look, I can just be at home, in my pajamas, in bed, and I can just pull up their record. Right. Right there. Yeah. Like, that’s amazing. That is amazing. And I can see, okay, you know, for the past 10 years, have they seen an eye doctor? 

Kristin: Right. 

Will: Which doctor did they see? What was said? What was done?

Kristin: How many hot compresses were applied? 

Will: Exactly. Yes. It’s so important to know how many hot compresses a patient has used in the past 10 years. And I can see other hospitals, other clinics, because now they can start talking to each other. I don’t know. It’s just like when I see people going, see this is what, this is why we should only be on paper charts.

Yeah. 

Kristin: It’s this whole binary thinking that is like, we’re so endemic to everything right now that I think the internet made worse. But like, yeah, both [00:14:00] systems have pros and cons. It’s not a, this one is. It’s better so dump this one versus this, you know, it’s nothing is ever that binary. It’s always more nuanced, but the internet does not, uh, like, 

Will: just, yeah, it just irritates me when I see it and, but I mean, yeah, there, I mean, the big downsides and to the electronic record system is, is the, it’s turned into, I think initially it was, Yeah, this is great because, you know, we can have more comprehensive care, it’s easier for people to access medical records, there’s so many patient care reasons.

It has gone away from that to focus on billing and some of these things, but the benefits are still there. They’re just 

Kristin: It also doesn’t mean it’s perfect. 

Will: It’s not It’s absolutely not perfect. It’s absolutely not perfect. But, but, come on. Like, we’re not going back to We’re not going backwards. Like, the only thing that’s forever in medicine is fax machines.

That’s, that’s the only thing that will never change. Like the 

Kristin: cockroaches. [00:15:00] You just can’t kill it. 

Will: Absolutely. But let’s, let’s be honest with ourselves. Like, now we’re getting into AI and all this stuff. And so it’s, it’s, uh, You know, the electronic part of record keeping is here to stay, everyone. 

Singers: Right. 

Will: But you can still complain about it.

I love complaining about it. 

Singers: Yeah. 

Will: It’s great. I just, I just made a, a video making fun of Epic recently. 

Kristin: Yeah. Your entire channel is basically you complaining about things and disguising it as jokes. 

Will: Absolutely. It’s my favorite thing to do. I love it so much. Anyway. You have any other thoughts about that?

Crowdstrike. 

Kristin: I am, uh, uh, not involved in any of that. 

Will: It doesn’t affect you. 

Kristin: I honestly didn’t even notice that it happened until I just like somebody mentioned it in a group text and I was like, what are you talking about? And I had to look it up because I am, I am so like just insulated. I, I work from my home.

I almost never leave it. I [00:16:00] don’t watch the news, like, as a choice, I don’t like to watch the news, so, 

Will: I don’t know. Are you aware that Biden stepped down? 

Kristin: I am aware. See, I get news. 

Will: How do you get it? 

Kristin: Because I, here’s my, alright, here’s my, speaking of healthcare news, this is just news in general, this is what I do.

I figure if there is something that is a big enough news event that it is actual news, I’m going to hear about it. One way or another, because I am on social media. I am in group texts with friends, and you know, like you hear about, you know, my parents might say something, right? Like, Most of what is quote news these days is not actual news.

It’s just like drama fed into algorithms. Then, you know what, that’s the stuff, like, I don’t want it even on TV. It’s kind of that way, right? Like, I don’t want all the talking heads. I don’t want all the, just like noise to fill the dead space for 24 [00:17:00] hours every day. Like, I just want anything that is actually.

Meaningful and important. And so, those things tend to get through in other ways. 

Will: What social media networks would you say you passively learn about news from? 

Kristin: I think you kind of learn about it everywhere, like on all of them. 

Will: Yeah. 

Kristin: Obviously Twitter is like the most, um, stereotypical news kind of channel, X.

Singers: Yeah. 

Kristin: Um, but even like Instagram, like people, people talk, it’s social media, people are talking about things. True. And so, I don’t really, you see it. 

Will: I think I see less of it on TikTok. 

Kristin: Yeah, I’m not on TikTok a whole lot, so I don’t know, but I bet there are. 

Will: Oh, it ends up there, yeah. Your 

Kristin: algorithm isn’t tuned that way.

Will: That’s true. That’s not where my focus is. 

Kristin: No, your focus is on like, cat videos. 

Will: I, so I watch those whenever I’m like scrolling through sometimes and like the kids are around and they start watching [00:18:00] my phone with me. 

Singers: Yeah. 

Will: I will scroll just to find the animal videos because I know that those are the only ones that are safe.

Singers: Right. 

Will: And so then for a while. I will have predominantly animal videos. 

Kristin: That’s a rant I have about algorithms is that You can watch and this is not platform specific. This is everywhere You can watch maybe one thing or click on one link or whatever it is Just one thing and now your algorithms are going to feed you that thing Just for days and days and days.

It just like immediately becomes convinced that you’re super interested in it. It’s true. It could be like this random thing that you just googled or whatever and then but then it takes forever Yeah, for 

Will: it 

Kristin: to go away. So it’s like Instantaneously just flooding your feed and then it takes forever to get rid of it.

Will: So X is really bad about that 

Kristin: They all are. So I 

Will: could I’ve noticed Like sometimes I’ll hate watch a video. 

Kristin: Yeah. You like to do [00:19:00] that. 

Will: You know, like, I really don’t like this. I’m going to watch it. 

Kristin: People would be surprised to learn exactly how curmudgeonly you are in real life. Cause they think of you as this like happy go lucky jolly guy that makes them laugh.

But you’re actually. 

Will: And some of my videos have an undercurrent of. 

Kristin: Yeah, I think more lately people, yeah, with, once you started doing the healthcare system, I think people got a little bit of that, but like in real life, that’s, that’s your default. 

Will: Anyway, uh, anytime I like, hey, watch it. But then I just start getting all the things that just puts me in a bad mood.

Kristin: Yeah. That’s, that’s true. That’s why I don’t do that. Why do you do 

Will: that? It should be like something where like I just want to see this one thing I want to let it make me kind of angry for a second But then I want to go back to my normal algorithm. 

Kristin: Why do you want to get angry for a second? 

Will: Because I don’t know it’s like emotions like it’s like watching a scary movie.

It’s the only way you 

Kristin: feel alive? 

Will: You know like when you’re watching a horror movie, we’ve talked about this. Yeah, I don’t like that either. It’s emotions. [00:20:00] Uh, and that kind of fear and nervous anxiety. That’s what I can’t understand 

Kristin: is why it’s fun to feel negative emotions. Like negative emotions are useful, they have a purpose.

I’m not saying they’re all, like, bad, but they’re not fun. I wouldn’t call them fun. For me. But I guess they are for you. I don’t know. 

Will: I can’t answer that. Like, I don’t have a reason for it. I don’t know. But you’re right. Like, if you look at it objectively, it doesn’t make sense. Yeah. 

Kristin: I’m trying to understand.

Will: I don’t know. It’s Sometimes it’s fun to watch something you don’t agree with, and then you see the reaction to it, and then people tell jokes in the comments, and sometimes that’s funny. So, I don’t know. Anyway. Alright, I thought we could talk about something that hopefully people will actually be interested in.

Okay. Um, as opposed to how curmudgeonly I am. 

Kristin: I think people will be interested in that. 

Will: How curmudgeonly I am? It’s just 

Kristin: the truth. It’s not an insult. Look, I don’t know. I 

Will: think everyone’s a little curmudgeonly. curmudgeonly. [00:21:00] I’m not saying it’s I think secretly, there’s a lot of curmudgeon ness out there.

Kristin: Yeah. 

Will: More than we think. Not all of us are Wu. I 

Kristin: mean, the world is a pretty Wu! If you’re not a little curmudgeonly right now, something might be wrong with you. 

Will: What was that? What is Wu from the StrengthsQuest? 

Kristin: Yeah, StrengthsFinder. No, StrengthsQuest. StrengthsQuest. Yeah. Woo! I don’t know if they still have that.

I don’t know. 

Will: All right, so, uh I could go 

Kristin: on and on about that because you know, I had to take that again. 

Will: Yeah. 

Kristin: Anyway. 

Will: It’s all BS, right? 

Kristin: Um, I do not know what research is behind it and whether it is, uh, reliable or valid. I cannot confirm or deny. 

Will: Yet everybody has done it. 

Kristin: I’m just saying I don’t know if it’s research backed.

It might be. 

Will: Okay. 

Kristin: I don’t want to make the claim that it’s all BS because it might be 

Will: research based. I’ve met some people who were woo and got woo, and I was like, yeah, that’s a woo person. Which to those of you who have no idea what we’re talking about, [00:22:00] Strengths Quest, it was like something I did in college, it was like, what, what are some of the examples of the strengths?

It’s like. 

Kristin: Um, well, I remember with some of my, I was futuristic, uh, deliberative, conscientious. Uh, what else? Uh, what were some of yours? 

Will: I don’t, I have no, I have no idea. I just, all I remember is woo. But I wasn’t woo. No, you’re anti woo. I’m the opposite of woo. Yeah. Woo is like, just, you’re, you’re, you’re,

You’re an extrovert, you’re a classic extrovert, they’re just going, going, going. Your mom, your mom 

Kristin: is woo. 

Will: Yeah. 

Kristin: Like, full of enthusiasm at even minor things. Ugh. 

Will: I don’t know how anybody lives like that. Enthusiastic about things. 

Kristin: Sheesh. 

Will: Okay, so. 

Kristin: I think it’s nice. 

Will: So the other day, I think it’s nice. Yeah.

You wish I was woo? 

Kristin: A little woo wouldn’t hurt anybody. I think 

Will: you would be exhausted by some [00:23:00] woo. 

Kristin: I’m a little woo. I’m a little. I mean, it’s not one of my top for sure, but I can, I can get to woo. 

Will: I can get there. I can woo. 

Kristin: I can yell when other people are yelling. That’s what I do when I watch sports. 

Will: So the other, the other day, sometimes I find random people in our home.

Kristin: Like Gerald here. 

Will: This happens. No, like real people. Like, and then turns out Kristen has just brought someone in to do something. Well, there’s, there’s a new one, a new thing that I didn’t even know existed. And it turns out, uh, she was a professional organizer. 

Kristin: Yes. One of my favorite people. 

Will: And it, and she has been coming in every so often, not real often, but like every now and then.

Every so often, yeah. When you have like a job that needs organizing. Right. And it, it made me start thinking about the, the expenses that we have that are [00:24:00] superfluous. Totally worth it. But they’re, but they’re, they’re like. I would consider them luxury expenses. Like it’s something that, that you don’t need.

Right. But it does make your life easier. Yes. And for you, I feel like this is the perfect encapsulation of that idea. 

Kristin: Yes. Well, that and before that there was in residency, we got, um, and I think a lot of, uh, medical trainees can relate, especially if you have families. Uh, but even if you don’t, we got a housekeeper.

Even though we were on, you know, I mean, we, we were a dual income, like you had a residency income as sparse as it was. And then I had a job, um, that was about the same as your residency income. So we didn’t have a ton of money, but we did go ahead and. I don’t know, splurge, I guess, on Housekeeper because it does just make such a difference in like, quality of life.

Right. And I am happy [00:25:00] to, you know, sacrifice somewhere else in order to not have to spend my limited time at home with my family cleaning or fighting over cleaning. So, so that was the first time. And so now, since then, that has morphed and now that we live in a larger area, There are other services that you can hire, it turns out, and I’m a big fan of hiring services.

Will: So, so I want to talk specifically, though, about this professional organizer. Yep. Actually, let’s take a quick break. Okay. All right, and then we’ll come back. I want to dive into this a little bit. Hey, Kristen. I see you found my friends. 

Kristin: Well, you sort of forced them on me. Did you ever 

Will: think eyelid mites would be so cute?

Kristin: No, I did not. Look 

Will: at these little guys with their little legs. 

Kristin: These ones are pretty cute. Crawling all over your eyelids. Stuffed animal guys. 

Will: Yeah. I don’t 

Kristin: think the real ones would be as cute. I don’t want them on my eyelids. I mean, 

Will: almost though. Close. I mean, the one problem is they [00:26:00] do cause a disease called demodex blepharitis.

Kristin: That is a problem. 

Will: Yeah, you get red, itchy, irritated eyelids. 

Kristin: Yeah, and all crusty. 

Will: Yeah, it’s kind of uncomfortable, you just want to just rub your eyes. 

Kristin: Yeah. No thank you. 

Will: Well, but it’s not something you should get freaked out by. You gotta get checked out. 

Kristin: Oh, well, okay. That makes sense. Yeah, that’s 

Will: right.

Eye doctors, we see these little guys sometimes. Yeah. Right? That’s right. Nothing to be scared of. All right. Just got to get checked out. To get more information, go to eyelidcheck. com. Again, that’s E Y E L I D check. com to get more information about our little friends here and demodex blepharitis.

Okay. Professional organizing. Uh, first of all, how did you know this was like a thing you could hire? 

Kristin: Where did I first hear about it? I have, I have an aunt who was one. So that might be the first time I heard [00:27:00] about it But I also just googled 

Will: Professional organizer and so I guess the context of this is because we recently moved 

Kristin: You had 

Will: this person come in to essentially help us unpack 

Kristin: kind of I mean I had unpacked things into the rooms where they needed to go and some of the things had ended up like, you know, I started putting them away, but what it boiled down to is I have a full ti I have a career, and I have two kids.

And I, um, manage her home and I manage our finances and I manage our business. 

Will: And you manage her convergingly husband. 

Kristin: And there’s that. So. Who’s 

Will: very not woo. 

Kristin: No woo. So I am, I’m busy and I only have so much energy and it seems to decrease every year. So, um, it was driving me crazy to have to live in the chaos.

Like it’s affecting my mood and my. mental health in my [00:28:00] daily life. So that’s when I say, you know what, this is worth spending the money to have someone come in and just spend a whole day doing this and then it’s done. One day it’s done. 

Will: And I was skeptical at first because I, my, I am still, I still have a residency mindset.

Like, my brain is like, we can’t spend money on something like this and it drives you crazy. You 

Kristin: still think we have that amount, like, that that is your salary still? Like, that’s, you got stuck there. 

Will: Yeah, some kind of I’m sure we should talk to a psychiatrist about this because I’m There’s I’m stuck in a there’s a hole in my brain that I’m stuck in there.

That’s like residency hole 

Kristin: Yeah, 

Will: which the abyss of residents 

Kristin: sometimes useful and and healthy like we have I think we’re both pretty fiscally responsible. I’m gonna start there. And that hole that you’re stuck in can be beneficial sometimes, which makes it tricky. Because then you feel justified in [00:29:00] being stuck in it, right?

But like, it’s what helps you save money and whatever. But that’s not where we are anymore. That’s not our reality. So sometimes it’s a problem. 

Will: But I will say, after seeing, so I left for work one day, and I came back, and the entire kitchen was unpacked and organized, everything in cupboards and drawers, not only that, but it made sense where the things were, like, you put the cookie sheets and the, the pans here, and the, and the, like, next to the oven.

And the colanders, and the, the spatulas here, and the, the silverware. 

Kristin: Yeah, there’s a logic to it, and it makes it easier to use the kitchen. 

Will: So, if some of you may be asking yourself, is this a, an ad for professional organizers? Absolutely it is. We’re not being paid by any, but absolutely, like a, a, a thing that, and this, here’s the thing with Kristen, Like you’re, I don’t know how, you just find things.

Kristin: Oh, I’m good at finding things. [00:30:00] You’re a 

Will: thing finder. Yeah. Especially when it comes to organization. Like you, you, you just, I don’t know, you could have an entire podcast. Like, like just about like how to organize your life. Yeah. Or how to, how to find other ways, other people to organize it for you. 

Kristin: Yeah. 

Will: Or just like how to, I don’t know, just, it’s just, I’m 

Kristin: a problem solver and I, as a kid, I was one of those kids that really liked to buy school supplies.

I feel like that about sums it up. 

Will: There you go. 

Kristin: I do remember one time, uh, junior high, I think, went over to someone’s house who, like, I wasn’t close friends with, but, like, lots of mutual friends and, and, like, common activities that, so, you know, ran into each other a bunch, was over at her house one day with some other friends, and she opened up her, her, like, dresser Or something, some piece of furniture.

No, it was vanity. She opened up her vanity drawers and it was all [00:31:00] like hair ties and it all just, you know, junior high girls, especially back then, lots of hair accessories. They were all just like organized in these little containers and everything had a place. How old were you? Junior high. And it was, it was probably sixth grade and it like, oh, it just sang to me.

And I was so jealous. And I had wanted it ever since, to this day. Like, it probably inspired a lot of what I do, just seeing that drawer that she had. I don’t know, I don’t know what the story was by how she got that, but that was the thing, that was the kind of kid I was. That’s what made me jealous. That girl’s got some great organizing happening in her room.

Will: Why on earth did you marry 

Kristin: me? For your other, many other attributes and traits, but not that one. Also, you tricked me. You made me think you were more organized than you actually were, and you know you did. 

Will: [00:32:00] Yeah, I did. That was, that was a little bit. I did, I did clean up quite well in preparation for meeting you the first few times.

All right, let’s take, should we do a fan story? 

Kristin: Well, before we do that, I do want to, I just want to close the loop on this organizer thing. Oh, yes, 

Will: please. 

Kristin: Because you mentioned that it’s a luxury expense, and it is. I agree. Um And also, I think one of the things that has really, it just goes through my mind a lot as an adult, especially since becoming a parent and a working parent, is that it takes a village, right?

And as a medical family, we have had to move so much that we don’t often, like as soon as we get a village established, we leave it and have to start over. And so And then now, by the time we got somewhere to be settled, we were the age where it’s impossible to make new friends, practically, because you’re, you’re never Because we’re already 

Will: in our thirties.

Like, how do you make friends in your thirties? Well, I’m like, 

Kristin: we’re, [00:33:00] that’s generous. We’re closing in on forty, so, and we have kids, and you know, life just gets busy and everybody’s busy. So, uh, When you don’t have a village, like, what, what is money for if not for providing what you need, right? You need food, you need shelter, you need all of those things first, you need, you know, emergency savings, healthcare, all these things, right?

And one of the things that money can do is it can buy you a village if you don’t have one in your social support network. So that’s my little rant for today is, you know, don’t feel bad about it if you need to use some of your hard earned money to 

Will: buy a 

Kristin: village, to get people to help you do these things that it takes to keep life going.

That’s all. That’s all. That’s all I’m going to say. Absolutely 

Will: true. Absolutely. I still, I’m stuck in my. [00:34:00] This is 

Kristin: what you do. I talk and you you kind of stare in my direction, but really those little guys in your head are like 

Will: Totally paying attention. Are you talking about? All right. Hey, should we do a fan story?

Okay. Let’s do it This is a story from Lisa. Lisa says hello. Please tell Jonathan that I appreciate all his efforts I teach undergraduate nursing students and have used dr. G’s videos on the American healthcare system and my ethics course 

Singers: Hmm 

Will: I’d love to see content on nursing school and different areas of nursing practice.

See, that’s hard for me because I am not in that world. I’m very much not in that world. There needs, there, I really, there needs to be like a nursing, like a nurse Glockenflecken. 

Kristin: Nurse emflecken. 

Will: Nurse emflecken. There needs to be a nurse emflecken. I was an APRN, um, certified nurse midwife for, More than 20 years and a practice director in various settings, including public health at the county level.

The rural medicine vids ring true to me, even though most of the practice was urban, just because the resources are there. It [00:35:00] doesn’t mean that my patients can access them. I practice at several hospitals in Chicago, as some Uh, that might as well have been underserved rural areas in some ways. Most of my patients were in the country as refugees with or without legal documentation.

Even the U. S. citizens I cared for did not have access to health insurance, except when they were pregnant. That’s a sad state of affairs here. I also relate to family medicine as I was forever overbooked and under resourced. Hopefully you had your glasses on straight though. One time I repaired a Doppler with a paper clip and telephone cord.

Kristin: Oh my goodness. 

Will: That’s great. It’s a little MacGyver ish right there. I truly appreciate Lady G and the role of OB GYN and I’d love to see more nursing content. Thanks so much for pulling me back from the edge many times. I get feedback like this a lot. This is very nice. Thank you so much, Lisa. Um, I don’t feel, like, stepping into nursing, humorous nursing content is tricky for me.

Kristin: Right. As a 

Will: physician. 

Kristin: Yeah, it just might not be your place. 

Will: It might [00:36:00] not, it might not land the same coming from a physician. People know I’m a physician. It’s 

Kristin: also not what you know. Like, you shouldn’t be the public authority on something that is not what you know. 

Will: That’s true. And I’ve dabbled in, you know, I’ve depicted nurses a little bit, like the, uh, the charge nurse and the OR, you know, um, but, uh, it’s, it’s, it’s hard to, to strike the right tone, um, just because of, you know, All the power dynamics in medicine.

And, and, you know, I don’t want to have nurses to feel taken advantage of by seeing this physician come out with like comedy where I poke fun at nurses. It just, that doesn’t, you know, even though I, I try to do it always in a way that makes people not feel taken advantage of, it’s hard, it’s hard to do.

It’s your 

Kristin: punching, punching up instead of punching down, right? Is even when you do show nurses in your videos, uh, it’s usually the [00:37:00] nurse You know, you’re not making fun of the nurse, if anything, the nurse is making fun of the doctor. 

Will: But I think the biggest part of it is that I just, the more into my ophthalmology career, like the less I work with nurses.

Singers: I don’t work 

Will: with a lot of nurses outside of the operating room. I don’t work with them at all. And, um, and so there, I think I need to find a Nurse them, Flecken, and mentor that person, bring them under my wing, and coach them up on the art of medical satire, and then we can have a nurse them, Flecken, and a Glocken, Flecken.

That’s my grand idea. What do you think? 

Kristin: Um, I like it if you are interested in, yes.

Will: So you can, uh, send us any stories, any thoughts, any applications for nursing Flecken to knocknockhighathuman content. com, uh, and let us know what you want us to talk about. I keep telling people like, send us your marital [00:38:00] problems and we will, 

Kristin: we’ll solve them, we’ll solve 

Will: them for you right here. Like I 

Kristin: debate them.

Will: We are in, in no way qualified to do that. Nope. But we will. Other than 

Kristin: that, we are married, 

Will: but we will pass judgment one way or the other. Sure. Uh, happy to do it. Lots of ways you can hit us up. Email us at knockknockhigh at human content. com. Visit us on our social media platforms. You can hang out with us in the Human Content Podcast family, our growing family of human content.

We’ve got some exciting things coming up on Human Content. Stay tuned for all those at Human Content Pods. Shout out to all the listeners leaving feedback and reviews. We love those reviews. If you subscribe and comment on your favorite podcasting app or on YouTube, we can give you a shout out. Like today on our YouTube channel, at Glockenfleckens, at carolinemeade2365 on YouTube said, I would love to see more character backstories.

Kristin: Mmm, some character lore. We did a few Glock Talks where we did, uh, character lore. I 

Will: think next episode, let’s do some more. 

Kristin: Alright, tell us who you wanna, wanna know about. 

Will: I’ll, I’ll just choose some at random, [00:39:00] but people can definitely let me know who you wanna hear. 

Kristin: Well, I mean, clearly don’t, cause he just said he’s just gonna choose them at random.

Will: Jeez. Full video episodes are up every week. On our YouTube channel at Glockum Fleckens. We also have Patreon. Lots of cool perks, bonus episodes, react to medical shows and movies. Hang out with other members of the Knock Knock High community. We’re there. Here’s a cool thing you can do with 

Singers: Patreon. 

Will: Uh, if you buy tickets to our live show, you can get a free upgrade to VIP, 

Singers: where you can 

Will: meet us.

We can take pictures. We can talk about your favorite characters. Um, we can talk about how much funnier Lady G is than me, if you want. Uh, but yeah, that’s it. I mean, you can talk about any kind of fantasy you have, but anyway. Patreon. com slash Glockenflecken or go to Glockenflecken. com. Speaking of Patreon Community Perks, new member shout out to Warris B.

Warris, thank you. And shout out to all the Jonathans, as usual. You know, 

Kristin: you gotta take a deep breath. 

Will: Patrick, Lucia C, Sharon S, Omer, Edward K, Steven G, Jonathan F, Marion W, [00:40:00] Mr. Grandaddy, Katelyn C, Brianna L, KL, Keith G, JJ H, Derek N, Mary H, Shazanna F, Jenny J. Mohammed K, Aviga Parker, Ryan, Mohammed L, David H, Jack K, David H again, Gabe, McGarry, M, Eric, B, Medical Meg, Bubbly Salt, and Pink Macho!

Patreon roulette, random shoutout to someone on the emergency medicine tier, Amelia B! Thank you for being a patron, Amelia. Thank you all for listening. We’re your hosts, Will and Kristin Flannery, also known as the Glockenfluggins. Our executive producers are Will Flannery, Kristin Flannery, Aron Korney, Rob Goldman, and Shahnti Brooke.

Editor engineers Jason Patizzi. Our music is by Omer Ben Zvi. To learn about our Knock Knock Highs, Program Disclaimer, Ethics Policy, Submission Verification, Licensing Terms, and don’t forget about this, the HIPAA Release Terms. You can go to glocknerplankin. com or reach out to us at knocknockhigh at human content.

com with any questions, concerns, or fun medical puns. Knock Knock High is a human content production. Goodbye. Hey Kristen, would you like to have a Jonathan in your life? 

Singers: Would I ever? Wouldn’t you have[00:41:00] 

Will: me? That’s something, right? 

Kristin: Uh, yeah. Yeah, that’s something. Just something. Yeah. But do you have a Jonathan? Are you offering? 

Will: I, no. I do have the Nuance Dragon Ambient Experience, or DAX for short. 

Kristin: All right. That’s kind of like a Jonathan. That’s great. 

Will: It’s AI powered ambient technology. Sits down in the room with you.

It helps decrease admin burden. 

Kristin: Mm hmm. Could 

Will: all use a little help with admin work. Definitely. 

Kristin: No one needs more paperwork. 

Will: It reduces burnout. It improves the patient physician relationship. 

Kristin: Yeah, we really need that these days. It 

Will: helps physicians get back to what they love to do. It’s just taking care of patients.

Yeah. Right? I mean, 79 percent of physicians also say their work life balance improved on DAX. I’m in 

Kristin: favor of work life balance. 

Will: I’m an ophthalmologist. You know, I love me some work life balance. All right. Today’s physicians report are feeling overwhelmed and burdened so much that [00:42:00] work life balance feels unattainable.

Yeah. Well, if DAX can help, that’s great, right? Yes. All right. To learn more about how the Nuance Dragon Ambient Experience or DAX Copilot, visit Nuance. com slash discover DAX. That’s N U A N C E dot com slash discover D A X.