Glauc Talk: How My Biggest Social Media Mistakes Became Learning Lessons

KKH Trailer Wide

[music]: [00:00:00] Knock, knock, hi! 

Kristin: Knock, knock, hi!

Will: Welcome everybody to Knock, Knock, Hi! with the Glockenfleckens. I’m Dr. Glockenflecken. 

Kristin: I am Lady Glock pln. Kristen Flannery. You are Will Flannery. I’m 

Will: Will Flannery. We had a just a a 

Kristin: You are grumpy Glock pln. I 

Will: No, I’m fine. I just, we had a, a bit of a stressful morning. 

Kristin: We did, 

Will: uh, we have a, an assortment of dogs.

We have a Menache property right now and it’s 

Kristin: against our will 

Will: and our, our, um, my in-laws. Kristen’s parents. Mm-Hmm. are living with us Yes. For right now. And they have dogs. They have a number of dogs. 

[music]: Yes. 

Will: And one of them, five minutes before we started, we were supposed to record, decided to just run off.

Kristin: Mm 

[music]: hmm. 

Will: [00:01:00] So we were all out there yelling, whistling, screaming. 

Kristin: Couldn’t see it, couldn’t find it. Just knew it was gone. 

Will: And then finally, like five minutes ago, just came trotting back onto the property. 

Kristin: Mm hmm. 

Will: So 

Kristin: Nothing doing. I mean, 

Will: I think it was more stressful for me than you. 

Kristin: I wasn’t worried about it.

There were five other people out there looking for this dog. Like, I don’t know. you don’t want the dog 

Will: to get It’s like, that dog Also, 

Kristin: you know what? If that dog got away, one less dog we have. 

Will: Okay. I’m fine with that. But that dog is also very attached or one of our daughters is very attached to that particular dog.

That is true. It would be a bit of a problem if something were to happen, but all is good in the world of dogs at the Glockenflecken household. So now, but now like we were recording and you’re like, you need to, You need to 

[music]: be 

Will: fun, be more fun and happy because we have to talk. This is a Glock talk episode and [00:02:00] you’re right.

And so I’m, I’m working it out right now on air. Real time 

Kristin: emotion regulation happening. 

Will: Deep breath. Here we go. Yes, you need to 

Kristin: like count the red thing. I think people can 

Will: relate to like a stressful like there’s nothing worse than like a stressful morning Yeah, right when you like I have a place to be a job to go to Things to get to kids somewhere on time.

Mm hmm. It’s just like that’s like A very stressful time. Yeah. What 

Kristin: you’ve got to do is you’ve got to learn to dissociate like I do.

Will: Well, okay. So I’ve got, I had some things to talk about. I still have some things to talk about, but actually maybe this comes up. This is actually a good time for a segment that I wanted to do. We’re going to do it later, but we’re going to do it now. 

Kristin: Okay. 

Will: It’s called Life Rules. 

Kristin: Alright, 

Will: now I have one that really, very correlates very well with what we just talked about.

Kristin: Alright, let’s hear it. 

Will: So here’s a life [00:03:00] rule that I, I have decided it’s an important rule that I don’t follow very well. 

Kristin: Perfect. 

Will: In that you’re always telling me, You’re not telling me this exact thing, but that’s basically what you want me to do. Um, and I’m scared. Where is this going? So when something happens, like a bad thing, you get bad news or something’s not working correctly or just something negative happens in your life that maybe you weren’t expecting.

Kristin: Yeah. 

Will: Like just wait like 10 minutes before you like react and try to deal with that thing. 

Kristin: Yes. 

Will: Because it’s like the adrenaline gets you. 

Kristin: Right. 

Will: And you’re like, Not thinking clearly. 

Kristin: Right? You’re not in your prefrontal cortex at that moment. 

Will: Where, where are you, where, where are you in the brain? I think you’re, is that brainstem?

Kristin: Well, uh, probably limbic system. The 

Will: limbic system, yeah. You’re just running on pure emotion. 

Kristin: Yeah. 

Will: Not fear. Fear, uh, cortisol sometimes anger, adrenaline. [00:04:00] Yeah, all the bad things that you don’t want to fear, feel in that moment to deal with the thing that you 

Kristin: have to deal with. It’s not the best cocktail for decision making or communicating.

Correct. 

Will: So, and this is a perfect example. Like I was, I was just like out of my mind, like I got to record. We got to, we had an episode we got to do and this dog’s out. Like, what? Like I’m just frazzled. And so anyway, there have been many times in my life where the situation has come up in everybody’s life and I just need to learn to like.

Give it 10 minutes. 

Kristin: Yeah. And like regulate with your breathing to help calm those biological systems down. That’s why I said, do you need a minute to count the red things in the room? Like just grounding yourself. 

Will: I think the one situation where you can’t do that is if you wake up late for something, you have to like completely just go.

Kristin: You have to go, but you don’t have to make decisions or talk to people like just [00:05:00] hurry. Just it’s better if you have a calm mind to think through. Okay, I’m now late So I’m not gonna be able to do all the things So which things are the best things to cut out and which things do I need to make sure to do?

Will: That is an impossible task for me If I’m late, 

Kristin: yeah, I know you just like your brain just shuts off. 

Will: No, I cuz I have to go I yeah, 

Kristin: but no you and our daughter like like forget literally I’m not just think yeah, you just panic Correct, and then you can’t think and I have to say like Take hold on 

Will: but I’m late.

Kristin: Just a second. Just take a breath. Like just get back in your head. 

Will: I can’t do it 

Kristin: I can’t relate to that 

Will: Life rules. Dr. Glock and Flecken. All right do the thing that I am unable to do for myself 

Kristin: Opposite and look it’s no credit or or you know negative thing to either of us. We’re both just Like this, but I get very [00:06:00] calm and very focused and very like I do the opposite thing I just like zero in on the thing that needs to happen So in retrospect, it’s a good thing that you were the one that was unconscious And I was the one that had to provide the emergency response when you had your cardiac arrest and not the other way around 

Will: I would have managed just fine because it’s not like I was late for work.

Kristin: Oh my goodness The sad thing is, is that is true. Ugh. 

Will: Well, no, also the thing is, not that it’s the same thing, but it’s, I have been in those types of situations before. So I like You’re 

Kristin: trained in those kinds of things. I’m trained. Even as an ophthalmologist, I still remember You have different resources to fall back 

Will: on.

Yeah, I do. There’s some, like, Muscle memory and just reaction memory that I’ve, I’ve been, which is a thing I just made up, I think, but anyway, oh, okay. 

Kristin: You hate [00:07:00] nothing more in the world than being one minute late to something, or any number after that, 

Will: even 

Kristin: one minute late. 

Will: I want to hear from our audience about this.

Like, I want you, I want to hear, like, how many people are like me, how many people are like Kristin? 

Kristin: Yeah. 

Will: Uh, because I think there are a lot of people like me. They just, you just kind of, like, panic. Yeah. When, when something goes bad. Just alarm bells, 

Kristin: and then you cannot think. And 

Will: it’s hard to think. And so you need to wait, if you can, for like five to ten minutes.

Kristin: mean, look, it doesn’t even have to be five to ten minutes. In this case, like, just, just take, like, four seconds. No, this is a, this is a reproducible. 

Will: Like, I could do a study on this. Because I have, I have found that. Five minutes later, like, I feel better. 

Kristin: Sure, I’m just saying, when you don’t have five minutes, because that was the point that you made, you can’t do that in that, but, sure, you can, you, I mean, you can’t wait the five minutes, maybe, but you can just, like, take a second and get back in your brain.

Like, get back in your Tell all my 

Will: brain that, because my brain’s not letting me in. I’m 

Kristin: trying. [00:08:00] You have to do it through your body, is what I’m saying. You have to take a deep breath, and ground yourself, and then carry on. 

Will: Okay. 

Kristin: But it only takes a few seconds. 

Will: Well, easy for you to say. 

Kristin: All right. 

Will: You’re just amazing.

Kristin: It’s not what I’m saying. 

Will: All right. Well, um, uh, I think we’ve aired enough marital laundry already this, uh, this morning, 

Kristin: I think it was just, just your laundry. 

Will: I don’t 

Kristin: think it had anything to do with our marriage. I am 

Will: doing laundry right now, actually. Uh, this is our last episode before our New York show.

Woo woo! Are you excited about this one? 

Kristin: Yeah! I’ve never been to West Nyack. 

Will: I’ve never been to West Nyack. I learned that there’s a big mall there. 

Kristin: Yep. 

Will: The Palisades Mall. 

Kristin: That’s right. 

Will: I say that, I don’t even, I assume it’s a big mall. I 

Kristin: love a good mall. Are malls 

Will: still a thing? 

Kristin: I mean Kind of. I think 

Will: the big malls are still a thing.

Yeah. Like if it’s a big robust mall with lots of sunglasses, huts Well, if 

Kristin: it’s got other, other things in it, like, you know, 

Will: like a 

Kristin: [00:09:00] hockey rinks and 

Will: Or an improv comedy theater. 

Kristin: Movie theaters, improv. Yes, exactly. I think those do better than others. 

Will: Or the, uh, the Cheesecake Factory. The 

Kristin: Cheesecake Factory.

There’s one in Portland. 

Will: It’s got a Cheesecake Factory. That mall’s still humming. 

Kristin: Yeah, I like that mall. I’m there more than you know about. 

Will: All right. Yeah, sure. But you know, I’m a, I’m a 

Kristin: millennial. We are millennials. Like as a good millennial, I do love a mall. 

Will: Well, um, anyway, we’re excited about it. Uh, we’re like halfway through the tour now.

And so it’s, it’s, it’s going and it’s going great. Fun. And um, and we can’t wait to see everybody out in West Nyack. 

[music]: That’s right. 

Will: So I, one more thing I want to talk about before we take a break is, um, So I’m planning a video, and sometimes I plan a skit, a topic, I know it’s going to make people mad. 

Kristin: Oh boy.

Now this is something I These always make me nervous. I 

Will: know, I know. This one is actually something that I think most people can get behind, uh, and it’s about [00:10:00] fluoride. Okay. Accusing fluoride. 

Kristin: Oh boy. 

Will: What? 

Kristin: I just, I’m anticipating the reply guys. 

Will: So here’s the deal I wanted to, it’s been a while since I’ve featured the dentists.

Kristin: Yes. 

Will: That like, that I have like a dentist mafia group. 

[music]: Yeah. 

Will: And I love Like it’s, it’s, I got all the, the, the golfing shtick and it’s just, it’s just really funny. It’s really fun. Um, and so it’s going to be, but I was trying to think of like my, my knowledge of teeth and teeth related things is somewhat limited.

So I was like, what can I do? That’s like dentistry related, that, that also a medical, like a physician would. Tangentially be interested in and I came up with fluoride because that’s something like well child visits Pediatricians like they might ask about are you using fluoride toothpaste? And so I was like, okay, I’ll do that But then I got to thinking.

Yeah. Yeah, I think there’s there’s like a Pretty [00:11:00] strong like anti fluoride. Yeah. 

Kristin: See here’s the thing. You have never been a part of the the mom Facebook groups 

Will: Is that, that’s where it comes, that’s rampant there? Yeah. 

Kristin: That’s probably dated at this point, they’re probably somewhere else now. 

Will: Right. 

Kristin: Yeah, when we had little kids, I was, you know, in those.

You saw a lot of it, 

Will: yeah. 

Kristin: Oh, yeah. Well, I know 

Will: pediatricians see a lot of that too. It’s like, I think it’s probably on the same, like, scale as, like, the anti vaccination crowd. Um, and so anyway, I’m still going to do it cause I, I liked the idea and I think it’s actually important. Like it’s one of those educational pieces.

Kristin: It’s a bit dicey living in. Portland. Yeah, so might not be able to go in public for a while. 

Will: I’ll be fine. 

Kristin: I’ll be 

Will: fine. All right. It’s uh, There’s gonna be some comedy. It’s not just me talking to a camera. So it should be at least fun Maybe I can trick people into believing in fluoride. Hey, 

[music]: that’d be cool 

Will: Anyway, so but it got me thinking the real reason I’m bringing this up is because there have been a few [00:12:00] I’ve been think I sometimes I think about my prior controversies The things that have, in my social media life, that have gotten me in the most trouble.

Yes. Uh, I got three for you. See if you can remember these. 

Kristin: Oh, I’m sure I do. 

Will: You remember Googate? 

Kristin: Uh, yes I do. Yes I do. That was ridiculous. 

Will: So this was, uh, on Twitter back like in 2017 or something. I had like maybe a few thousand followers. No, it was more than that. No, it was, it was, I had a small following.

I did. And there’s this guy, Eugene Gu. Yeah. Who’s, um, quote unquote, he came, well, he, he came up as like a Trump reply person. Uhhuh . Like, you know, there was like this handful of accounts that everything Trump would treat Tweet during his presidency. 

Kristin: Yeah. They would respond to, they’d 

Will: respond and Yeah. And make fun of him and stuff.

So, anyway, I, I put, put out a tweet. I don’t even remember what I said. Uh, kind of poking fun at this guy. Mm-Hmm. and, and, and what he was saying or whatever. And, uh, [00:13:00] and then he came back with his like 250, 000 followers, which was much more than me at the time, and called, uh, asked why my avatar was blackface.

Kristin: And, um, remind people what your avatar was at the time. 

Will: It was, it was a cartoon ophthalmoscope that I had put like a little cartoon mustache and a top hat on. And, and then, um, obviously his, his rabid followers, uh, jumped on and everybody was calling me racist. 

Kristin: For being an ophthalmoscope. 

Will: For being an ophthalmoscope.

And it really highlighted a much larger point in that nobody in medicine outside of ophthalmology knows what a stethoscope looks like. Sorry, what an ophthalmoscope looks like. I don’t know what an ophthalmoscope looks like. So, um, uh, it was like a solid, like 48 hours of just constant hate. So, 

Kristin: yeah, people, people like to jump on board a moving [00:14:00] train.

And 

Will: that was a rough one. Uh, how about, how about this one? Do you remember the compliance stool? 

Kristin: Compliance stool. I remember the Dunce hat you made in residency. Was that 

Will: it? Similar, similar. So this is actually kind of my fault. This is something I, as a learning lesson for me, I tweeted something, I said something to the effect of, um, of, uh, patients, some patients need to, you know, be put in a corner wearing a dunce hat that says, I know more than my doctor.

Kristin: Oh yeah. That’s not a good idea. It’s like, at this point that seems extremely obvious. 

Will: It does. Uh, and I tell people when I give talks about social media, I tell people, like, I have made everything I tell people not to do. Why are you 

Kristin: bringing these back 

Will: up? Every, well, because they’re learning lessons.

Everything I tell, and this was, by the way, this was like right at the beginning when I first started on social media. I was a resident. I was anonymous, thank God, at that time. This is 

Kristin: what I’m saying. Why are [00:15:00] you bringing 

Will: Because I feel like it’s Everyone’s forgotten. No, some of these things are like learning lessons.

That’s for everybody coming up after me. I want people to not make the same mistakes that I made. And I made all the mistakes, and I own it, and uh, obviously that’s something I would never say again on social media, but, um, uh, for good reason, uh, but that obviously invited a lot of, a lot of, uh, happy people.

Did you 

Kristin: say dunce hat in that tweet? Yeah, I think I 

Will: did. 

Kristin: Oh boy. 

Will: I think I did. So, uh, anyway, that was number two. How about number three? This was a kind of a fun one. This was a video that I made. Um, where it was basically the reaction a physician has when another physician calls and says, Hey, you remember that patient you saw last week?

And then it was like this montage of this person, like just in their feelings, like feeling like they had just done something horrible, uh, that they had, uh, they may be going to jail. Just being like, just like what we talked about. Like being. Like [00:16:00] having that adrenaline and not thinking clearly and just same situation, like your mind as a physician automatically goes to, Oh my God, I killed somebody.

[music]: Yeah. 

Will: Or I made a horrible mistake. Or I’m getting sued. Yeah. Or something like that. And oh man. Like most people. People that. In healthcare, like resonated with that. Obviously I did get quite a number of people who, um, in fact, one person who actually made that the subject of an ethics course on whether or not physicians should say things like this.

Kristin: To each other or on social 

Will: media? On social media. 

Kristin: I have a feeling you’ve been in many an ethics course over the years. Hopefully now for better reasons than when you started. 

Will: I have many more, but I would say those are, um What is 

Kristin: the argument against, like, what would they have said in that ethics course?

Will: I think it was Like [00:17:00] kind of the, the whole, like, what’s the motivation for the physician? Do they only care about, um, you know, saving their own ass versus actual patient care? It was a 

Kristin: physician focused. 

Will: Right. Yeah. Which is, which is dumb because it’s, The whole idea is like I, I want to take such good care of my patients that if someone brings up a prior patient the only thing it could be is that I did something wrong and I’m so focused on doing the right thing all the time that the idea that I screwed up is so horrible that, that it’s, it’s like at the front of my mind.

Kristin: But it’s the motivation, is that because That’s you centered, right? You screwed up versus, oh no, did I hurt somebody or did I harm somebody? 

Will: So anyway, there you go. The fodder for the, for the ethics classes out there. Anyway, it was a really funny video. I stand by it because it’s, it’s just, it’s a gut reaction that people have like, oh man, what did I do wrong?

Um, because you don’t [00:18:00] want to hurt people. So anyway. 

Kristin: So maybe it was just like, um, Could be executed a little better, or something, a little more context around it, or something. Maybe, but I don’t know, 

Will: I wouldn’t do it any differently. Um, alright. 

Kristin: I’m trying to help you. Oh my gosh. I think it 

Will: was taken out of context, is what it was.

And it was just a few people in that one. So anyway, that’s, those were three. I’ve got many more examples. 

Kristin: Please don’t. 

Will: I don’t like this segment. Let’s take a break.

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All right. Now that I’ve, I’ve made probably a lot of people mad at me, um, Again, I don’t be like this is just for this learning learning

We’ll see how much hate email I get from this but just know like I’ve I’ve I’ve learned my lessons about certain Yes, 

Kristin: that is why you are bringing them up is exactly except you you’ve contradicted yourself because you were yeah You said that you’re bringing those three up as like examples to learn from.

And then the third one you said you stand by. Oh, no, no. So which is it? 

Will: Just the second one, the compliance tool that I never should have said that. That’s a terrible thing to say because there’s lots of reasons why a patient might not be taking the medications 

Kristin: that 

Will: you prescribe them. And I’ve talked about this before.

And also 

Kristin: a doctor should never Say a patient needs to wear a dunce hat and sit in a corner. Thanks. 

Will: True. Big mistake on my part. I own that one. [00:20:00] The other two, uh, I, we’re not my fault. All right, let’s move on. So how about health news? You wanna do some health 

Kristin: news? All 

Will: right. This is actually a, um, uh, uh, based on a viral TikTok that I saw recently about a woman who Had to be life flighted, had an air ambulance, helicopter, To the hospital and was not insured and received their medical bill.

Can you guess how much it was? 

Kristin: 100, 000. Oh 

Will: my god. No, thank God. 

Kristin: Oh good. 

Will: It was much more manageable 68, 000. 

Kristin: Yes, really 

Will: 68, 000 bill that she received. 

Kristin: Yeah, just for the The air ambulance, that’s not the medical care. Right, 

Will: just, just for a helicopter ride to the hospital. 

Kristin: Well, I’m sure they were providing care during the ride.

Sure, yeah, yeah. But not hospital care. The whole 

Will: thing, everything that happened within that helicopter ride was [00:21:00] 68, 000. And it, it got me thinking about 

Kristin: What if the helicopter was in network, but the airspace was out of network? 

Will: Oh, don’t give, don’t give insurance companies any ideas. They’ll start trying to own airspace.

Yeah. Uh, but it did get me thinking about the No Surprises Act. 

Kristin: Yep. 

Will: And how a lot of people don’t know this, but the No Surprises Act is, which, which basically tries to outlaw balance billing or surprise billing. So, for example, if I use myself as an example because I had some surprise bills with my cardiac arrest.

I was taken to an in network hospital, but the doctors in the hospital were out of network. So I got billed an exorbitantly high amount for those doctors services. Well, now with the No Surprises Act, you can’t do that. So the doctors who are, they may be out of your network, but if they’re in an in network hospital that you go to, especially on an emergent basis, they can’t bill you like extra.

[00:22:00] Yeah. So they, it has to all basically be like, it’s in network. 

[music]: Mm-Hmm. . 

Will: So they can’t bill out of network charges. So that also applies to helicopters, air ambulances. Mm-Hmm. . Just so I just want people to know that, 

Kristin: oh, , I thought you were going somewhere with that. That okay. I, no, 

Will: so you can’t be surprised billed for a, for an air.

So they can bill you an air ambulance, they can bill you, but it’s gotta be as if it’s an in-network service. 

Kristin: Right. 

Will: For your insurance. 

Kristin: Um. 

Will: They can’t say, insurance can’t say, oh wait, the hospital is covered. 

Kristin: Yeah, so this is a regulation for insurance companies, not for patients. Right, 

Will: for insurance companies.

They can’t say, oh, but the helicopter was out of network, so you’re going to have to pay the entire bill. They can’t do that. 

Kristin: Right. What about ground ambulances? Because I think there’s some differences there, right? 

Will: Actually, that’s not included in the No Surprises Act. 

Kristin: Yeah. 

Will: So ground ambulances can still balance bill you, surprise bill you, and the reason is because it was just too hard.

to figure out. 

Kristin: Um, [00:23:00] why? 

Will: Literally. Like, Congress is like, oh, there’s so many, like, local and state regulations. It’s just too hard to figure out. I 

Kristin: guess there are more for a ground ambulance than for these other things. 

Will: Yeah. And so they just said, no, we’ll just exempt ground ambulances. 

Kristin: And then what? The, the state or local?

Governing body is supposed to decide. 

Will: Well, yeah. Or it’s just like they have, they hire a private company to do it and then you can get surprise billed for it. I firmly believe that taxes need to cover emergency transport services. 

Kristin: Yeah. To be honest, I thought that they did until we got our bill. It 

Will: really, it depends.

It just 

Kristin: seems like something that should be covered. 

Will: It really does. I think it depends on the location. 

Kristin: Like 

Will: the state, the, the local municipality that you’re a part of, it’s, it’s so across the board, but there are a lot of private insurance, private ambulance [00:24:00] companies. 

[music]: Yeah. 

Will: And so I’ve, I think it’s, it’s crazy because, you know, it doesn’t matter like how poor or rich you are, eventually you’re going to, you might need an ambulance and it just makes sense for all of us to contribute like our tax money to this service that.

Like anybody might need, like, I don’t understand 

Kristin: the entire healthcare system, for example, 

Will: right? Yeah. Like it doesn’t make any sense. Like, why do we have private companies that do this? Like this should be like a, just a, a government service in my opinion. Yeah. I don’t know. So, 

Kristin: yeah, right. If we can have. I mean, well, I was gonna say if we can have mail, but that’s also a dicey one.

The post office is Do 

Will: we have private equity owned mail companies? 

Kristin: I don’t know how it all works, but I know that it’s a funny mix with the post office. It’s a public government institution, but then there’s like funding [00:25:00] issues about it. I don’t know, but I know it’s just kind of a a gray area. So that would have been a bad example.

I am 

Will: just, I’m 

Kristin: just trying to say I would be happy to use my tax money to pay for emergency services. I 

Will: would, I’d encourage my tax dollars to be used for ambulances and helicopters to bring people to the hospital who are, who desperately need it. So anyway, um, just as that’s really health news, but just the health care, um, wrinkle that we have in our very complicated system.

Kristin: Yeah. I wonder how other countries handle their emergency services. 

Will: Uh, that’s a good question. Uh, you guys can tell us or I can report back. I can do some research and let you know and hopefully people can make it easy on me and just tell me what your country does. Greatly appreciate that. That’d be great.

Um, and then, I mean, for us, what was our ambulance bill? Do you remember that? 

Kristin: Um, no, I do remember. I mean, I have a number in my mind, but I don’t know if it’s accurate, so I don’t want to say it, but I [00:26:00] do remember being surprised by how high it was. 

Will: And I 

Kristin: mean, listen, let me be clear, I would gladly pay it, you know, again and again if I had to, because it saved your life, but, uh, but yeah, I was surprised by how high that number was.

Will: I made a video when I did my healthcare series, I did a surprise billing video about, like, ambulance billing and 

[music]: stuff. 

Will: I did get a little bit of negative feedback from the ambulance, um, Ambulance industry, big, big ambulance, big ambulance was, it had some nitpicks on that. Um, just 

Kristin: well, and there were some nuances that you weren’t aware of, to be fair, but it’s hard to 

Will: do the best I can.

Okay. 

Kristin: Remember what we talked about at the beginning? Just take a deep breath. 

Will: But I did in that video, I got to feature my, um, the jumpsuit. Someone sent me. 

Kristin: Uh huh. 

Will: That it’s like a flight suit. 

Kristin: [00:27:00] Yeah. 

Will: That says Dr. Glockenfleck on it. Yeah. 

Kristin: You’ve gotten some cool things from fans. It says flight 

Will: ophthalmologist.

Kristin: Yeah. 

Will: Which is not a thing. 

Kristin: Right. 

Will: Never will be a thing. No one, no one wants, unless you’re a, unless they’re a patient, no one wants an ophthalmologist in a helicopter. Well you did ask what I would 

Kristin: think if you were a space ophthalmologist. 

Will: Space ophthalmologist. Like you want to be a space doctor. Yeah, yeah.

I think it’d be super cool. 

Kristin: Yeah. I don’t, I don’t think you’re qualified to do that now. Or eligible. Yeah. Yeah. Yeah. 

Will: Oh, I’m definitely not eligible because of my heart thing, but before, would you even have let me? What if I, what if I said, like, my, it was my, my Mission in life. Well, how annoyed to go the space well with 

Kristin: you.

Am I at the moment in this hypothetical example, you love me a lot. Okay, well then no. 

Will: Oh, okay. So if you did not love me as much, then it would be an easier decision. If you 

Kristin: are not Yeah. Made me angry or something, I might be more amenable to it, but no, I, I prefer for all of my family members to be on the same planet as me.

Will: Okay. Alright. I don’t, it would’ve 

Kristin: been a [00:28:00] tough sell. I don’t feel like that’s unreasonable. . 

Will: What if our daughter, what if, what if she is. Like, you know, she loves math and science. She loves space. She 

Kristin: does. 

Will: What are you going to do? 

Kristin: I don’t think she wants to go to space. 

Will: Are you projecting? 

Kristin: No, she has said as much.

Space is scary. She’s interested, but I think she wants to study it from down here. 

Will: Okay. 

Kristin: Yeah. 

Will: Well, that might change though. 

Kristin: It might. Who knows? 

Will: What would you do? 

Kristin: Hopefully I’ll be dead by then.

Will: Not if I have anything to do with it. I’ll save your life. I just have to wait five or 10 minutes first.

Kristin: That would be one where I would want you to just take a quick breath and get to it. 

Will: Oh, but did I did a life rule? Did you have a life rule? 

Kristin: Oh boy a life rule. I kind of 

Will: dropped that on you. You did. 

Kristin: I got zero prep time for this. [00:29:00] I the Life rule. It’s alright. Let’s take a break so you can think about it.

Will: We’ll come back with the life rule from Lady Glockenspiel.

Hey Kristen, 

Kristin: yeah 

Will: I think you’ve been neglecting our little friends here. 

Kristin: Oh, do they need some attention? 

Will: They do from you in particular. 

Kristin: Oh, okay. Yeah, 

Will: they’re your favorite, the Demodex mites. 

Kristin: Love, love it, love a good mite. They’re 

Will: so, they’re so cute, but they can cause problems. 

Kristin: Yep. 

Will: Yeah. If you get like red, itchy, irritated eyelids.

Kristin: Yeah. 

Will: It’s it could be caused by these little guys. 

Kristin: That would not seem very fun. Demodex 

Will: blepharitis. They can’t help it. They’re just living their lives. 

Kristin: I guess so. But 

Will: it does. It’s not fun. No, not for the 

Kristin: human. 

Will: And they’re a lot smaller than this. 

Kristin: That’s good. They don’t look like this. 

Will: They’re not quite as cute, but almost.

Kristin: Okay. 

Will: All right. But this is not something you should get freaked out by. 

Kristin: Okay. 

Will: You got to get checked out. 

Kristin: Yes. 

Will: To learn more about how Demodex blepharitis can affect [00:30:00] you. To find out more, go to eyelidcheck. com. Okay, that’s E Y E L I D CHECK. COM to get more information about demodex blepharitis.

Alright, here we go. I gave you like 30 seconds to figure this out. So what’s something you live your life by? 

Kristin: Okay, there’s only one thing coming to mind. So I don’t know if this is useful or interesting to people, but, um, I used to Well, I’m a planner, as you know. I like to have a plan. Um, and so I used to have a plan like for my life, right?

Like in college and Well, and everybody sort of makes you, right? Yeah. They’re like, what are you gonna do after you graduate high school? And so you’re like, I guess I’m going to college. And then it’s, what’s your major? And then after you graduate, it’s, what are you gonna do again? So, you know, just all this pressure to have a plan.

Um. And, you know, I’ll, long story short, I’ll [00:31:00] skip all the details, but I, uh, my plan went to the garbage and, um, I have since learned that at least for me, and I think probably a lot of people, it works better to just like know what you are good at, know what you’re interested in, know what your values are.

Okay, so like, I guess plan to that extent, and then just, like, be open to things, and just do the next thing in front of you, right? Just make the next decision in front of you. Like what opportunities are available to you, or, or could you reasonably make available to yourself? And, and, and just like do that thing.

Even if you don’t know like where it’s going ten steps from now, 

[music]: or what 

Kristin: the ultimate end goal would be. 

[music]: Yeah. 

Kristin: If it feels right to you at the time. Then do that, and then when it starts not feeling right anymore, then, then judge what feels right to me now, and do that, and just do it like one step at a time.

As opposed 

Will: to like, having like an ultimate goal, like I have to get to that point? [00:32:00] Yeah, 

Kristin: yeah, like I have no idea where I’m, where I’m going. Yeah, I have no idea what the end destination is, like I have no plan, I have no end goal. Other than just, well, clearly because you took a job 

Will: running a social media influencer company.

So that was the thing 

Kristin: that felt right at the time for, for me, for our family. Clearly you 

Will: didn’t have a long term goal in mind. You just kind of jumped onto this. Exactly. 

Kristin: And people, you know, some have reservations, like it’s a social media company. What are you going to do if it doesn’t work out? I’m like, I don’t know.

Figure that out at the time. The thing is, 

Will: you’re also, you’re gaining skills doing those things. 

Kristin: Exactly. Right? 

Will: That you can apply to who knows what in the future. 

Kristin: Right. Like, this is a job 

Will: that didn’t even exist. 

Kristin: Right. Like 10, 15 years ago. How could you have said when you’re a kid, I want to be this when I grow up?

Like, it wasn’t a thing. It’s still not really a thing. We’ve just. 

Will: That’s true. 

Kristin: Or. Stood into a little thing, but, but I, I don’t know. But think that you’re gonna go ahead. Also [00:33:00] don’t, uh, I get bored. 

[music]: Oh, yeah. 

Kristin: So I like having variety too. And so this approach allows me to like, like I’ve gotten transferable skills at each step along the way, but I think I’ve had like three or four careers at this point.

Yeah. And like a lot, I, I liked them all as I was doing them. And then there came a point where I felt like I had either changed or outgrown it, or, you know. Just wanted something new. 

Will: Just don’t leave me for another influencer. 

Kristin: Oh, okay. Specifically just another influencer? Somebody else would be alright? 

Will: I suppose.

It depends on who it is. 

Kristin: Okay. 

Will: I guess, I should, don’t leave me for another, for another medical influencer. 

Kristin: Mm, okay. 

Will: I, I hate that I’m embracing that term. 

Kristin: Yeah. It’s not the right term. 

Will: What do I influence people to do? It’s like, for a lack 

Kristin: of a better term, 

Will: I know, like the, can we come up with something now?

I, I like 

Kristin: creator better. Even that has some like, 

Will: content creator is is better. Yeah, is is. It’s 

Kristin: better. A lot’s still not like perfect. A lot better, but [00:34:00] it’s better influencer sounds. We’re not Army. 

Will: Trying sounds like I’m selling stuff to people. 

Kristin: Yeah, it sounds like you’re like an Instagram model or something that’s trying to sell that 

Will: as we have ads in our episode, but it’s different 

Kristin: Right, like your content itself is not trying to sell something.

It’s just trying to entertain 

Will: Yeah, and and display our marital differences to the world. 

Kristin: Sure, cuz why not? That’s the secret, right? 

Will: That’s right. Do you have anything else to add? 

Kristin: I don’t think so. 

Will: Okay. I think that was, that was good. Are you done? Are we done talking for today? Glock talk? Should we close our episode?

Kristin: Yeah. Do you have any 

Will: other things to add? No? 

Kristin: I think I’m getting some real vibes from you. No, 

Will: I’m asking you to, if, if there’s anything else that we need to talk about. I had on here, uh, organ discovery, but I don’t want to drop another thing on you. So. Okay. Do I 

Kristin: have to know things for it? 

Will: No. So it’s the [00:35:00] thing where you just give an organ.

Kristin: It’s the name 

Will: of an organ. I’d tell you a disease that has to do with that organ. I can do that. 

Kristin: I know organs. 

Will: The reason I haven’t come back to this is because you gave me like, 

Kristin: Hard ones. 

Will: Mesothelium or something. And I was like, come on. Like, my liver was right there. 

Kristin: Even I know diseases of the liver.

All right, let’s do this real quick. Give 

Will: me, give me, give me an organ, part of the body. 

Kristin: Um, okay. Give me the Jeopardy music while I think here. Let’s see. Diaphragm. You love playing games with me.

Will: All right. Diaphragm. Um, yes, if you, um. Uh, oh, oh, okay. Here’s, here’s one. There’s this disease, uh, a congenital disease where you don’t have part of your diaphragm and then your intestines can like come up into [00:36:00] your, into your thorax. 

Kristin: Yeah, that’s not good. 

Will: I don’t remember what it’s called. 

Kristin: Someone tell us what that’s called.

Will: Like diaphragmatic something. 

Kristin: Absence. 

Will: Absence. 

Kristin: Absentia. It’s got to be Latin. Something 

Will: like that. There’s also, I know the phrenic nerve is a nerve that innervates the diaphragm, and so if you somehow lose function to that nerve, I’m not sure how that would happen, some kind of trauma, then. You 

Kristin: wouldn’t be able to breathe?

Will: Then yeah, you can’t. You can’t contract your diaphragm or at least part of it and that can be a big problem. 

Kristin: Deadly. 

Will: As you can imagine. 

Kristin: Yeah. 

Will: So there you go. All right. Two kind of things. Two kind of diseases. All right, that’s it. Well, let us know if you have any topics you want us to discuss you guys. You can always reach out to us knock knock high at human content.

com And let us know what you thought of the episode. Just send us any and all feedback. Stories. We also like stories. Do we have, if you’re in healthcare? Or a patient. Most of you have either [00:37:00] been a healthcare employee or a patient or both. 

Kristin: Healthcare adjacent. Stuck to someone in healthcare like me. 

Will: Oh, that’s good.

Yeah. If you’re stuck to a healthcare person, give us your experiences. We’d love to hear about those. Knock, knock, hi at human content. com. Hang out with us on our social media platforms and or with our human content podcast family on Instagram and TikTok at human content pods. Thanks to all the listeners leaving Feedback and reviews.

We love those. If you subscribe and comment on your favorite podcasting app or on YouTube, we can give you a shout out like at old Dion 9863 on YouTube said I need the neurologist backstory I must know how the sword of insults was forged so sharp 

Kristin: Did we do have 

Will: we done a 

Kristin: I don’t think we have done story.

I guess I got a Well, you have, you have some lore for the Neurologist. A little bit of 

Will: lore. Yeah, not a lot of like how the Neurologist got to where they are though. How did they become so How would you [00:38:00] describe it? I mean Arrogant? 

Kristin: Well, I think I have an answer, but let’s save it for an episode. Okay, 

Will: we’ll do it next, next, next Glock Talk.

How about that? Full video episodes drop every week on our YouTube channel at Glock and Fleckens. Tons of cool perks over on Patreon. Bonus episodes where we react to medical shows and movies, hang out with other members of the 99k community, early and free episode access, interactive Q& A, live stream events, and much more.

Patreon. com slash Glockenflecken or go to Glockenflecken. com. Speaking of Patreon community perks, remember shout out Lee S. Lee, thanks for joining. And shout out to the Jonathans as usual. Patrick, Lucia C, Sharon S, Omer Edward K, Steven G, Jonathan F, Marion W, Mr. Grandetti, Kaitlyn C, Brianna L, Kay L, Keith G, JJ H, Derek N, Mary H, Susanna F, Ginny G, J, Ginny J, Mohammed K, You were 

Kristin: so careful with it, dude, you still got it wrong.

Will: Avika Parker Ryan, Muhammad L, David H times 2, Gabe, Gary M, Eric B, Medical Meg, Bubbly Salt, and Pink Macho, Pink Macho, Pink Macho. [00:39:00] Patreon roulette time, random shouts among the emergency medicine tier. Paul S, thank you, Paul, for being a patron, and thank you all for listening. Um, we are your hosts, Will and Kristen Flannery, also known as the Glockum Fleckens.

Our executive producers are Will Korney, Rob Goldman, Shahnti Brooke, Editor in Chief of Space Importees, our music is by Omer Ben Zvi. Alright, the moment you’ve all been waiting for, to learn about our Knock Knock Highs program, disclaimer and ethics policy, submission, verification, and licensing terms. All those terms, so many terms.

Kristin: Don’t forget to click on release terms. 

Will: Oh yeah, more terms than an ophthalmologist. You can go to ClockNPlunkin. com or reach out to us at knockknockhigh at human content. com with any questions, concerns, or any fun medical puns you may have. Knock Knock High is a human content production. Goodbye! Hey Kristen, you went to the doctor recently?

I did, I 

[music]: had my annual checkup. Did they have a Jonathan?

Kristin: They had a [00:40:00] virtual Jonathan. 

Will: Oh. 

Kristin: Yes, in fact, it was a DAX co pilot from Microsoft. From Microsoft? Yes. 

Will: That’s, oh, that’s, those things are amazing. I love it. They are. It’s just, there’s just so much documentation burden. And I’m sure you’re, did your doctor look at you in the eye? 

Kristin: Yes, there was a lot of eye contact.

Isn’t 

Will: that great? And the, the, the virtual Jonathan, just, I’m sure it, it lifted your doctor’s spirits. Put a pep 

Kristin: in her soul. Just 

Will: to be able to get through the day and actually have like a relationship with you is a huge deal. In fact, uh, 80 percent of physicians who use DAX Copilot say it reduces cognitive burden.

Kristin: I believe it. It seemed pretty slick. 

Will: Yeah, and you just be more focused on what you’re doing and, and just, Do what we’re trained to do, practice medicine. To learn about how DAX Copilot can help you reduce burnout and restore the joy of practicing medicine. Visit aka. ms slash knock, knock high again.

That’s aka. ms slash [00:41:00] knock, knock high.