Transcript
Singers: [00:00:00] Knock, knock, hi! Knock,
Will: knock, hi!
Hello everybody! Welcome to Knock, Knock, Hi! with the Glockenfleckens! I am Dr. Glockenflecken.
Kristin: I am Lady Glockenflecken. We
Will: are so excited to see you here today. See you, have you listened to us today? I’m not, we’re not seeing anybody.
Kristin: We don’t see them. They might see us. There’s they’re watching.
Will: They might be.
You can’t, you can’t see us if you want. We are excited you
Kristin: have joined us in whatever medium you have chosen. I just realized though,
Will: we didn’t say our actual names. Does it matter anymore? It probably doesn’t.
Kristin: I mean, let’s just go with
Will: the Glockenplegens, we’re the Glockenplegens. You secretly would like to
Kristin: legally change your name, I think.
You keep making these little hints. It would
Will: be a pain in the ass, though. I do not want to change my name. I’ve already
Kristin: done that once for you, I am not doing it again. Well, it wasn’t for you, let’s be clear, but I’ve already done it once because
Will: of you. Blank [00:01:00] Glock. Oh my gosh.
Kristin: No, this is not happening. I am Kristen Flannery This is Will Flannery.
Will: Uh, so this is uh, this is Glock Talk you guys This is where the episode where the Glocks talk. We talk to each other, which we haven’t done in a while
Kristin: Yeah, you were gone for a long time like a week. I
Will: have been gone for a week.
Kristin: Yeah
Will: And I was on a speaking trip, so it wasn’t fun. Um, I mean, some parts were fun.
I enjoy it. You were
Kristin: on like a speaking tour. Yeah. You were in like five cities or something.
Will: It’s conference season, so we went. Really in the past, like two weeks, I’ve gone to multiple places. I don’t even remember. It’d take me a while to write them down. But, uh, this time around it was, it was, um, Houston.
I saw my parents, which was, and my brother and my sister, my whole family. Now
Kristin: we know the order in which you care about them, but okay.
Will: And then I went to Las Vegas and then DC and then back home. Wait,
Kristin: wasn’t there a Minneapolis in there? [00:02:00]
Will: That was, I don’t know, some other time.
Kristin: Oh, okay. No, that’s in the
Will: future, actually.
Yes, you don’t even know. Maybe it’s a
Kristin: layover.
Will: It’s okay. Anyway, can I tell you something?
Kristin: What?
Will: I don’t like Las Vegas.
Kristin: Hmm.
Will: Is that okay for me to say?
Kristin: It’s fine with me. I don’t, I don’t
Will: like it. Yeah. I don’t. It’s uh, um, I so I last time I was there I was 22 years old.
Kristin: Yeah
Will: I was where they were the friend of mine who was doing some stand up comedy.
Kristin: Well, and weren’t you Also long
Will: for the ride.
Kristin: I thought you did a little something but no you just were that
Will: was I was just like taking a joy Ride my friend of mine my best man at my wedding. Yeah, Joseph our wedding.
Kristin: I was there
Will: You were there. That’s right. I vaguely remember you and He, he got this, uh, a feature gig at the Riviera.
Yeah, it was like a big
Kristin: deal, it was so cool.
Will: Yeah, which is a, a, it was, like, it’s a, it’s a, um, uh, a hotel that doesn’t exist anymore. Yeah,
Singers: well, you know, we were 22, so it was a big deal.
Will: He, he was doing like a, a week [00:03:00] long, like, he would do like, 15 minutes or something. He got, you know, and paid for it and everything.
It was so exciting.
Kristin: Yeah, I remember some free food. Yeah, we got some free,
Will: some free stuff, some free drinks and everything. But in general, we didn’t have any money, so we spent a lot of time just like walking around, right?
Kristin: Mm hmm.
Will: Um, and I remember finding it enjoyable. Yeah. Fast forward.
Kristin: Exciting.
Will: Fast forward to this past week, 2024.
Kristin: Uh huh.
Will: I did not want to leave my hotel room.
Kristin: Even your hotel room. I don’t know.
Will: I, I, I was, uh, it was crowded. It’s everywhere I went. It smelled like smoke.
Kristin: Yeah. It’s always a little dirty, you know, which is why they keep the lights down.
Will: Yeah. It’s kind of like
Kristin: a movie theater. It’s like a whole town.
That’s like a movie theater. I haven’t been. The sticky floors.
Will: I haven’t been on a cruise, but I imagine it was like a cruise on land.
Kristin: Mm hmm. A desert cruise.
Will: It was a, it was a desert cruise, but the cruise ship in the desert, that’s what Vegas, it felt like.
Kristin: Yeah.
Will: And it’s just not my thing. And I know all of this, [00:04:00] saying all this makes me sound very old.
Kristin: It does.
Will: Uh, that I just wanted to lay in my bed and watch TV, or actually I was answering a lot of emails. Yeah. And I can’t, I don’t want to make it sound like I was having too much fun because, uh, you were home.
Kristin: Yeah.
Will: Picking up the slack. Yeah, I was.
Kristin: And there was a lot of it, because there’s a lot going on right now.
So
Will: it’s hard for me. I can’t imagine how you feel hearing me complain about, uh, you know. Yeah,
Kristin: being alone in a hotel room sounds pretty good to me. Poor thing. Oh, I’m so sorry that you had to go through that.
Will: Uh, so, you know, uh, am I the only one that feels this way though? I’d be interested to hear what is, what is everyone’s?
I think we’re
Kristin: just old.
Will: But there, I saw a lot of people my age and older that seem to really be enjoying themselves.
Kristin: Those are gamblers.
Will: Some of them are gambling. Yes. Yes. I did see the sphere.
Kristin: Yeah,
Will: it was right outside my hotel window.
Kristin: That was pretty cool. We got to see it on FaceTime
Will: It did not turn into an eyeball for longer than two seconds, though
Kristin: No, but when it did I made sure to point [00:05:00] that out.
Will: That was great.
Kristin: And then you immediately said I have to go
Will: Wait, well, what happened?
Kristin: Get a picture!
Will: We are, well, and you did it when our kids were, had not, have not seen me in a week and they were like, talking to me and then, and then all of a sudden the eyeball shows up on the sphere and Kristen’s like, shut up everyone!
I did
Kristin: not say shut up! I said, get a picture! We
Will: gotta get some video! We gotta make content! Oh my goodness. Was that a good impersonation of you? No,
Kristin: it was awful. Okay,
Will: well anyway, that’s amazing. It’s true. And I was like, yes. Sorry, children. Yes, we do. Bye. We have to do this. I gotta
Kristin: go!
Will: But then, I don’t know what it is.
I guess the people that run The Sphere decided that, uh They were
Kristin: like, oopsie, that wasn’t the one we meant to put up.
Will: But, but I watched later and it happened again. It was just, it came back around again. It’s just very short. Two seconds of the eyeball and then they went on to something else.
Kristin: That’s weird.
And every other graphic
Will: was like two minutes.
Kristin: Yeah.
Will: I was, I was, and yes, I did sit there and [00:06:00] watch this thing.
Kristin: Waiting.
Will: For like 45 minutes at a time.
Kristin: Yeah.
Will: Like waiting for it to turn into an eyeball. I was, I was there. I was ready. I had my camera and then it’s like two seconds. So, shame on you, Vegas.
Someone
Kristin: tell us why it’s only, it’s only two seconds. Why,
Will: why can’t you accommodate an internet comedian ophthalmologist? Is that
Kristin: a pun? Did you just make a
Will: pun? Ooh, I like that. Accommodate better. The eyeball looked realistic when I saw it. It was pretty cool. It wasn’t even facing me. It wasn’t looking at me.
Yeah. I want the big giant sphere to look at me when I’m in Vegas. Is that too much to ask? Anyway, so that was my Vegas trip. I had a great, good conference though. Urgent Care Association. I got to talk with a bunch of urgent care people.
Kristin: That’s wonderful. They’re always fun. Yeah. Very
Will: nice. And, uh, I, I got to, that’s the best part of it, honestly, going on these speaking trips is just getting to finally meet face to face with people that like the Glockenfleck.
That’s really cool.
Kristin: Cause here’s the weird thing about this job. Everyone feels like they [00:07:00] know you. Because they see you on their phones like when they’re going to the bathroom or laying in their beds
Will: Hopefully when you’re in the bathroom, you know, please watch my content on the toilet. Like people
Kristin: are very familiar with you in in many situations
Will: Jonathan is a great character to watch while you’re doing your bidet action.
Kristin: Should we just make a video that’s just Jonathan just watching? People can use it for whatever You know, anytime you need some moral support. I have
Will: wanted to do that for the Oh yeah, for
Kristin: the Christmas video. For the Christmas
Will: video. Put Jonathan in front of a nice fire.
Kristin: Yeah.
Will: And um, and there you have it.
Just put that on loop for 20 hours.
Kristin: Right.
Will: No,
Kristin: but anyway, people are very familiar with you, but on this side of things, it’s just you, or you and me, sitting here alone in our house in a room and talking to either ourselves or each other. And so, it’s actually a very like Non social sort of isolating experience to create this [00:08:00] content And so then when we go out into the world and we get to see people like reacting to it or react That’s very fun you or whatever like it’s
Will: oh, can I tell you a whole
Kristin: different experience?
It’s very cool
Will: That’s a one of my favorite things is making a video And then debuting it at a conference filled with the people that the video is about. It’s the simultaneously scariest and most exhilarating thing for me, which sounds kind of, maybe kind of lame to some people, but I find it very exciting.
So I’ll give you an example. I went to the American Society of Pediatric Hematology Oncology, where I nailed ASFO. It was an as fantastic time, it was great. And so I made the first day of hematology, of pediatric oncology. That’s what the video was.
Singers: Okay. So I
Will: did the first day series where they start off, knock, knock,
Singers: hi.
Will: Um, so I showed that for the first time to a room full of pediatric hematologists and pediatric hematologists and oncologists. And, [00:09:00] um, the final line, whenever I said, I think that it’s a joke about St. Jude where it’s like, where does all the money go? And it shows a picture of a pediatrician. I show a video of me as a pediatrician counting money.
And then the joke is that’s where all the money goes to St. Jude. and standing ovation.
Singers: Oh, oh boy. I had
Will: never got, wow. Like erupted in cheers. Never. That’s some feelings about
Kristin: St. Jude in that room.
Will: never heard that kind of reaction. Uh, to one of my videos or like during a keynote in any way.
Kristin: Well, you’re not used to getting the standing ovation.
Usually it is
Will: you. Yeah. It’s you getting, but even this was like bigger than your standing ovation. I swear to God it was. My
Kristin: entire ballroom gave me a standing ovation
Will: once. I know, but I was, it was just like, it was incredible, uh, to hear. And, and it just, it was, I guess it told me that I nailed it.
Kristin: [00:10:00] Guess so I did it tapped into something there
Will: and a lot of people were confused actually on social media about the St.
Jude. Oh, Barb Uhhuh. . Well, everybody, you see
Kristin: like public perception of St. Jude. It’s very positive. Yeah. They’re
Will: like, people were, I, I was kind of concerned ’cause a lot of people in the comments on TikTok and YouTube were, were like, well, what’s wrong with St. Jude? Should I be, yeah, that’s what
Kristin: I’m thinking.
I don’t know what’s wrong with St. Jude. Should I,
Will: should I not be sending my money there and all? And, no, that’s not it. It’s not, St. Jude is not bad. Like St. Jude is wonderful. They offer basically free, you know, uh, charity cancer care.
Kristin: Yeah, that all seems very positive.
Will: It’s a wonderful thing. It’s just, there’s some like, Some, I don’t know if bitterness is the right word, but just kind of like, oh, okay, you’re gonna, St.
Jude, you’re gonna get more donation dollars. They’re just so good at getting donations. I
Kristin: see.
Will: That it’s, it’s like all the other cancer. They’re
Kristin: winning the marketing.
Will: They’re, yes. Among all of the
Kristin: cancer. They’re
Will: winning the marketing. So they get, they’re, they’re like what everybody knows. Everybody knows [00:11:00] St.
Jude. So they’re gonna get all these donations. And it, it, I think it kind of leaves other children’s hospitals. Like when it’s enough, enough, can we get some of that money too? So I think that’s what I tapped into with that video. And so it’s not, I don’t want anybody who saw that to think like, St. Jude’s not good.
Like you can give your money to St. Jude, but Hey, you could also give money to like your local children’s hospital, like wherever there’s a lot of them out there. So I think that’s the, that’s the point here. So I’m sensing
Kristin: a theme in healthcare. That seems to be kind of the overarching theme of like these Certain, you know, a limited number of institutions become these big behemoths that all the money goes through and then all of the smaller or local organizations struggle.
Will: I think in this situation with St. Jude, it is just, it is the marketing.
Kristin: Yeah.
Will: Well, they’re
Kristin: killing it. Yeah.
Will: You see their ads all over the place. Right. Like, they’re, they’re really And how
Kristin: do you not donate to kids with cancer when you see one of those ads? I mean
Will: Exactly. [00:12:00] So, uh, they, they know what they’re doing and they do good things.
It’s
Kristin: like those, uh, Sarah McLachlan
Will: commercials about adopting. Yeah.
Kristin: I
Will: remember, In the arms
Singers: of the angels. Yeah. I mean, it works. Do you
Kristin: think we
Will: could do a Sarah McLachlan, uh, like a Glockenflecken commercial featuring a Sarah McLachlan song? I think that would help. You know, we are going to be selling, uh, we’re trying to sell some live show tickets.
Singers: Yeah. I think
Will: that would, that would work. Like,
Kristin: Could like,
Will: fade in and out of, like, Jonathan. I don’t think people want
Kristin: to hear sadness from you. That’s a very, that’s a very specific, you know, vibe that she has going for her. That’s very different from yours. What is
Will: my vibe?
Kristin: Um, happiness.
Will: Okay. All right. So like The Killers?
Kristin: And like, like jokes. I don’t
Will: know. Foo Fighters?
Kristin: These are, these are some of my favorite bands, but I don’t know. That
Will: would be way too expensive to license for a commercial though. We don’t have that kind of money for this operation here. So, uh, speaking of the live [00:13:00] show.
Kristin: Yeah. Should we just shout that
Will: out?
Hey, guess what? They’re on sale right now. We’re going to, uh, like all the cities. I’m pretty sure all of them, but many
Kristin: of them
Will: all up to like 10,
Kristin: up to 10 of all the cities. Wow.
Will: Should I list them out? I’m not gonna say the dates. I’ll just say the location. Okay, sure. All right. So we’re going to Raleigh, North Carolina, Iowa City, Iowa.
That was the one that was very special to us.
Kristin: Yes. That is the place we used to live. We
Will: used to live there. So like, we’re going to go to the Engler Theater. We’re going to Iowa City, uh, Portland, Oregon, obviously. All right. Uh, Washington, DC, West Nyack, New York city, a little bit outside. I’ve never been to West Nyack, but I hear it’s fairly close to New York city.
Like the center of the city. I don’t know. I don’t know. Anyway, uh, Pittsburgh, Pennsylvania, Houston, Texas, Dallas, Texas, Denver, Colorado, Chicago, Illinois. All right. So we’re trying to hit as many regions. We’re not. At this, this run of shows, we’re not getting down to the, to the, to the [00:14:00] Southeast, like Florida, you know, that area.
Kristin: We’ve done a lot of conferencing in that area.
Will: We have, but we got, I think next year. We’ll
Kristin: get there. Yeah. I’m just saying we’re, we’re starting with some of the places that we haven’t been as much.
Will: So you guys, if you want to look for details, dates, everything, go to glockenflecken. com slash live. You can get all the information.
You get your tickets. We’re so excited to, to bring this show on the road. It’s, we’ve done the South, South, uh, Southern, South, South California shows. We’ve done the Southern California shows. They’ve gone great. We’ve got it nailed down. We know what we’re doing now, right?
Kristin: So whole machine,
Will: it’s a machine. We can’t wait to come out and see you guys in person.
All right. So, uh, let’s take a quick break. All right. We’ll come back and we got a little healthcare news.
Today’s episode is brought to you by the Nuance Dragon Ambient Experience, or DAX for short. Look at this little DAX here. To learn about how DAX Copilot can help reduce burnout and restore the joy of [00:15:00] practicing medicine, stick around after the episode or visit nuance. DAX. That’s N U A N C E dot com slash discover D A X.
All right, we’re back. It’s time for healthcare news.
Kristin: It’s my favorite segment. I just, I wait all day on pins and needles for the health care news.
Will: I know you are, right? You’re all about, you’re all about that. When
Kristin: you suggested this as a segment, I was like, Oh, really? But apparently it’s important.
Will: Okay.
It’s not always going to be like doom and gloom. This one’s a uplifting one.
Kristin: Oh, I don’t believe you.
Will: Okay. Basically I, I didn’t have time to like, I was going to like look into something that’s relevant to some of the things we always talk about, but I figured let’s just Google health news and see what comes up.
Kristin: This is very sophisticated operation. All right, here we go. This
Will: is from the American heart association.
Kristin: Okay.
Will: All right. They, uh, uh, published this, [00:16:00] uh, let’s see. Yeah, recently, March 19th, said 8 hour time restricted eating linked to a 91 percent higher risk of cardiovascular death.
Kristin: Eight hour time, what does that mean?
Like intermittent fasting?
Will: Yeah, there’s studies that have linked intermittent fasting to increased cardiovascular problems.
Kristin: Yeah, well, that’s no good cuz that’s been very popular. Your parents even did that.
Will: They did it for a while. Yeah, then I think they stopped it after a while. But
Kristin: yeah,
Will: uh, you know what?
I, I And I don’t know, like, it’s on the American Heart Association. I haven’t like looked into all the actual data, but, uh, that seems bad.
Kristin: Yeah. It
Will: was a study of over 20, 000 adults that found that
Kristin: those,
Will: those who followed an eight hour time restricted eating schedule, At a 91 percent higher risk of death from cardiovascular disease.
Kristin: Okay, so that sounds like correlation. Is it correlation?
Will: It’s definitely correlation because, I mean Well, they’re
Kristin: not going to do a controlled [00:17:00] study on
Will: that. But also, like, the people who are More likely to try something like intermittent fasting are probably more,
Kristin: they’re, they’re already
Will: at higher risk of, of, you know, cardiovascular problems, I, I, I imagine, uh, so I don’t know what you can take away from that, but maybe the point is that you could just
Kristin: as easily flip that headline around and have it be, you know, you know, Cardiovascular, whatever.
My point is, the, the different, you moved the headlines, you can’t see it now, but, so that it’s like, It’s late in the day, we’re
Will: not gonna be flipping anything.
Kristin: That thing is associated with, That takes mental gymnastics. Okay, nevermind. Sorry,
Will: go ahead. No, it’s fine.
Kristin: I’ve lost my train of thought now. Oh, hey, uh, since we’re derailed anyway, I want you to take a look, I want you to Google American Heart Association, April, this is where I thought you were going when you pulled this up.
Will: Oh.
Kristin: Let’s see, April,
Will: This is podcasting right here.
Kristin: Yes
Will: Googling on the podcast.
Kristin: Was it April 11th? [00:18:00] Maybe?
Will: I don’t know.
Kristin: Okay, hold on. This better be
Will: really good though
Kristin: Sing the Jeopardy thing song.
Will: I Maybe I think the lesson here from the going back to you know The actual health care news that I brought to you that you didn’t seem to really care too much for Mm hmm that didn’t seem to move the needle for you.
You were like, oh great. Okay, okay Can we move on to something other than healthcare news, please? Is that maybe? Yeah,
Kristin: April 11th. Okay, I want you to Google American Heart Association. You already have
Will: it up. Just do it.
Kristin: No, I want to see the look on your face when you realize what you’ve done.
Will: Oh God. All right.
Kristin: Because you, you bring to this segment, healthcare news, this American Heart Association thing from recently, you say, very recently. And then you say March 19th. Okay. So, so here, I’ll just tell you what you would have found.
Will: Oh, okay. Okay. Okay. Googled like, okay.
Kristin: Just, you know, what came out from the American Heart Association on April 11th?
Will: Cardiovascular news. Cardiovascular care centered on the patient is key and helps improve [00:19:00] equity and outcomes. Uh
Kristin: huh. Uh huh. Scroll down.
Will: Uh, Anu, how far down to go? Nope, not that far.
Kristin: Just scroll down to right under the title.
Will: Oh, here we go, here we go. I can hear the viewers signing off. This is it.
Kristin: This is it right here.
Just read that top paragraph.
Will: Okay. Co authors and members of the Statement Writing Group are Vice Chair, uh, a bunch of names. Uh, Kristen Flannery’s on here! Oh! Oh, what do you know? Look
Singers: at
Will: that! Oh my goodness! Look at that! You did a, you did a press release thingy. Ha! That’s great. I’m really proud of you.
Kristin: Well, I wasn’t even going to mention it. It’s just once you pulled up American Heart Association. You thought that was going to be it. Published recently. Oh. I thought that’s where this was heading. No,
Will: no, not at all. Um. But you didn’t
Kristin: even know about this. You guys need to do better
Will: with your SEO because I just, uh, I just googled it and something else came up that was older.
Kristin: You googled April 11th, 2024.
Will: I’m so proud of you though. That’s really
Kristin: good. Yeah.
Will: Keep up the good work.
Kristin: I was just a [00:20:00] little part of it, but I just thought that was really ironic what just happened there. Oh my god.
Will: Um, I think, anyway, the lesson about intermittent fasting might be that these, like, there’s always like a fad, kind of dieting type thing, and maybe.
They just don’t work. Well,
Kristin: and again, we don’t know if it’s intermittent fasting causing the death or people that
Will: enough of a correlation to make people a little bit concerned though, so, you know, sure,
Kristin: but it’s always the point correlations, not causation, right? Like that is just drilled into our heads.
And so it could just be like you said, that people who really are not in good shape health wise are drawn to these, uh, It also
Will: just sounds awful to like, just be able to eat. You know, I guess that’s what like people do it like Ramadan. So people like do it and and
Kristin: I don’t think I’ve ever
Will: But to do that for like
Kristin: too fast.
Well, that’s not true For like trying to do
Will: [00:21:00] that for like a year. I think my parents did it for like over a year.
Kristin: Yeah
Will: So, I’m glad they stopped that, just in case.
Kristin: Yeah, just in case. Sure.
Will: Alright, we’re done with health. Further research needed to
Kristin: determine causality.
Will: I wonder if we’re going to make people, maybe this, I bet there’s some people that are like really into intermittent fasting, tell me, tell us what you think about it, like if you really like it, I don’t know.
So, I
Kristin: mean, maybe it works well for some people, because again, we don’t know if that’s what’s causing it.
Will: Alright, we’re done with healthcare news.
Kristin: Thank you!
Will: Oh, Kristen, do I have an AI platform to tell you about?
Kristin: Ooh, tell me.
Will: Yeah, it’s called Precision. This is the first ever EHR integrated infectious disease AI platform.
Kristin: That sounds fancy. Yeah, well
Will: one of the hardest things about infectious disease is like You know, figuring out what to do with all the information and it’s always coming at different times and figuring out what works best for the patient.
Kristin: Yeah.
Will: Well, this automatically highlights better antibiotic regimens.
Kristin: Ooh, I would imagine that helps with antibiotic resistance.
Will: It [00:22:00] does. To see a demo, go to precision. com slash KKH. That’s precision spelled with an X instead of an E. So, P R X C I S I O N dot com slash KKH.
Well, I do have something, so we’re gonna play a game, but a new segment.
Kristin: Oh boy, you did not prep me on this, so this will be interesting. This
Will: is called, um, picking bones.
Kristin: Okay,
Will: I got a bone to
Kristin: pick with you.
Will: Yeah, so we’re picking bones. You
Kristin: didn’t give me a chance.
Will: No, no, you’re not picking a bone.
Kristin: You’re picking a bone?
Will: I’m not picking a bone either. This is a bone that’s been picked.
Kristin: Okay.
Will: On social media.
Kristin: Okay. People have a bone with us?
Will: This is, no, no, not with us. This is a segment where, um, something happens on social media that stirs up a bunch of controversy in the medical community.
Kristin: Okay. This sounds an awful lot like healthcare news, but go ahead.
No, no,
Will: no, no, no. This is like, like somebody says something on, well, today [00:23:00] it’s Twitter, but in fact, it’s usually going to be Twitter ex. Uh, and then a whole bunch of doctors or healthcare people would get really mad at that person.
Kristin: Okay.
Will: And we talk about.
Kristin: Is this about, is this about a 12 year old?
Will: No.
Kristin: Oh, I saw a video with the intubation.
Will: Oh, yeah. No, that’s that was just that was silly That that’s maybe that’s a good one for next time. But no this one came from a gentleman Okay, I don’t know anything about him, but I don’t want to say his name. It doesn’t really matter. I’d say he’s like middle aged He said I’m at the pediatrician office for a well child visit with my daughter Appointment was 9 20.
Vitals taken and paperwork filled out, but still waiting to see a doctor. Reason number 30, 584. Why healthcare in the U. S. sucks. Why can every other sector keep appointments, but physicians can’t?
Kristin: Yeah, that’s a more nuanced issue that anyone familiar with the behind the [00:24:00] scenes knows what’s going on there But anyone who’s just a front end user So to speak, it’s not apparent to them what all that nuance is.
Will: This is a Classic thing. There are certain things I’ve been on on X.
Kristin: Yes.
Will: For since 2016, pretty like regularly, you see the same things come up. There’s always a, there are certain topics that are a very clear disconnect. Like it just cut, draw a line right down the middle on one side. You got all the physicians, all the healthcare workers that have a point of view, all the patients who have never been in that world have a totally different point of view.
And they just like bump heads on this one issue. This is a classic one is wait times. And so, um, as you can imagine when that tweet got out there and it got all in and the, the medical X community got ahold of it, it was just like knives [00:25:00] out
Kristin: type of
Will: thing. And so I thought we could talk about it.
Kristin: Okay.
Will: Okay. From both perspectives. All right. Because I think there is, there are some things to learn on both sides here.
Kristin: Sure.
Will: All right.
Kristin: I agree.
Will: So let’s, I’ll start with the physician side of things. And. I can understand why this would like really irritate people who have clinics. All right. Because, um, medicine clinics, you know, practicing medicine, it’s, it’s not like, like a fast food chain, right?
It’s not just. You know what you’re going to give patients every single time. It’s the same thing. You know, they’re going to order something. You do it, then you’re done. There are emergencies that come up in the clinic. There are, um, uh, unforeseen emergencies, unforeseen events. Uh, a patient, like, I’ll take, in ophthalmology, for example, a patient will come in and they’ve had a central retinal artery occlusion, they’ve gone blind in one eye, and I [00:26:00] have to talk to them about that, and what their life is going to be like now, and, and it, it takes time.
That’s
Kristin: a sensitive conversation. It is.
Will: And it takes some time, and you can’t, you can’t really, like, just stop that conversation prematurely. You gotta get through it and give the patient what they need.
Kristin: You know, the same person that would be upset about A long waiting time. I’m not saying this guy in particular, but just in general, right?
Singers: Right.
Kristin: People are upset about that. You would also be upset if You were the one going blind and your doctor didn’t take the time to have that sensitive conversation with you, you know, until you were Feeling like it like you were satisfied with
Will: so
Kristin: getting
Will: what you needed. So it puts you behind
Kristin: Yeah,
Will: and then you’re you’re kind of scrambling to try to try to catch up in different ways and it just it’s it sucks I mean, no one likes I promise you there’s no no physician That’s, that’s like excited to get behind or, or I am, I swear I’m not making TikToks back there.
Kristin: Right. I think that’s the [00:27:00] implication in a tweet like that is that like, you’re just either back there being, you know, disrespectful of The people in the waiting room or, um, you know, you’re inept at scheduling.
Will: So I, I saw a lot of these responses to, a lot of people were making that at this point from the physician side of things.
And then I saw some responses that, um, from the original poster, it was like, well, why don’t you just schedule fewer patients? Like, why don’t you just plan for that?
Kristin: Which you can see is the very logical,
Will: Right. Right.
Kristin: I, I understand why he would ask that. Absolutely. Why won’t you just do that?
Will: And so, the answer to that is these patients need to be seen.
We have a shortage, a severe shortage of healthcare workers right now and we can’t, we can’t magically make more pediatricians or ophthalmologists or family practice doctors, uh, to see all the patients that need to be seen. So, what [00:28:00] happens, what’s happening now is that We need to get these patients in, we need to get them seen, and give them the care they need, so we’re having to put more and more patients on our schedules.
But also, the corporate practice of medicine is, is making it, is pushing us in that direction.
Kristin: Right.
Will: UnitedHealthcare is the largest employer of physicians. And so if your employer is like, you’re going to see patients every 15 minutes, that’s what your schedule is going to be. We don’t have a recourse to, to counteract that, to give more time to see patients.
So it’s just, there’s a lot of systemic, that’s the point is, There’s a lot of systemic issues that are driving this feeling from this person who posted this thing on X. And so, but it’s the disconnect. There’s like, so now Nobody
Kristin: is communicating. To the general public that this is the situation in healthcare.
And so [00:29:00] from their side of things, it just looks like, like what I said before, that you’re being disrespectful to their time or that you just are bad at scheduling and you know, they’re from the front end of it when you can’t see any of the stuff going on in the system. That is what it looks like. So I see why they, why they think that.
And moreover. It is frustrating to show up, you know, for an appointment and have to wait an hour when you could have just shown up an hour later, right? Because you’ve rearranged so many things in your life. to be there. Like all these appointments in our society take place during business hours, right?
And so if you have a job or you know, you got a kid in school or something, right? Like everyone has a schedule. Everyone has appointments. Everyone has things that they need to be getting to. And so it’s the, like, it’s not so much, you know, that I had to wait. It’s more like But I put all those things, [00:30:00] I had to rearrange so many things to make this happen and now the, you know, the babysitter for my other kids are just gonna have to stay later, or I’m gonna be an hour late and my boss is gonna be mad, or, you know, it’s all of these other things too, so it’s like, it’s legitimate to be upset that that these appointments are not able to happen on time, it’s just that it’s not the physician’s fault.
It’s, that’s, that’s putting the blame in the wrong spot. It’s these other systemic issues that’s causing that to happen.
Will: And so what can we do to bridge that gap?
Kristin: Yeah.
Will: I have one very, I think, very easy thing that can be done that we, that we do in our clinic when we get behind that seems to work pretty well.
Kristin: What? Oh, imagine just talk to each other.
Will: Yes. You have, uh, um, you, you say, okay, wait, okay. This looks like I am about 20, 25 minutes behind Milo. Get out of the way, Milo, get back here. I don’t know why you decided to come [00:31:00] up all of a sudden. You have something to say, sorry, our dog’s getting in the way here.
You can see him on YouTube if you want. He’s sitting right there. He just yawned. Um, Yeah, so what we do is If I see like I’m about 20 minutes behind I could tell there’s like people in the waiting room that have been waiting 20 minutes Often what we’ll do is just we’ll have somebody go out even I’ve done this myself a couple times But oftentimes, you know, I have a tech or the front desk will be like, we’ll just reassure the patient, you know They’re running a little bit behind We’re sorry for the wait You know, it’s just, I think it’s the, the communication can really help smooth things over so that people don’t think they just got forgotten out there in the waiting room, right?
Kristin: Can I make a suggestion though?
Will: What?
Kristin: And I, I mean, this is going to get more complicated real quick, probably, but just the way you said that, which is probably what they say, right? They’re running a little bit behind. Listen to how that puts the onus on the physician still.
Will: Well, I’ll tell you what I say. I don’t say that.
When I, [00:32:00] when I, if the patient’s been waiting, I know they’ve been waiting longer than they should. When I go in the room, I say, um, what do I say? I say, uh, oh, thank you for your patience. That’s always what I say.
Singers: That’s good. Thank
Will: you for your patience because it’s, it, it, I feel like phrasing it that way gives the, just has a different connotation and it’s not like, you know, um, you know, we all screwed up.
You don’t
Kristin: come in apologizing. Right.
Will: You just say, you know, I, I appreciate the patient for, for doing what they didn’t intend to do, which is wait on me. And so it just, it gives a little bit more. of a, um, you know, like a graciousness to the, to the, to the patient side of things.
Kristin: But I mean, could you say something like, and I don’t want to, I don’t want to put blame on any individual thing, but I think it helps human beings to know that when I’m inconvenienced, it’s because another human being needed help.
Like people are more [00:33:00] willing to wait. In those cases, then just like, Oh, you’re running behind then, then my, as a human, I’m thinking, well, that’s your problem. Fix the problem. Get, you know?
Will: Yeah.
Kristin: Which is where we’re at right now.
Will: She’s saying like, if you said, you know, there was, there was an emergency this morning, you know, this is like, give a reason.
Kristin: Right. Like you, you can’t obviously give any like HIPAA protected information away, but just something that would communicate that like. We have a lot of people here that we’re, that we’re trying to help all at the same time.
Will: I think emergency medicine is probably pretty good about doing that.
Kristin: Yeah.
Will: I still feel I feel kind of weird like even saying that like
Kristin: because I don’t want to blame the other patients either.
It’s not their fault
Will: Yeah, so I don’t know. I don’t know about doing something like that I don’t know what
Kristin: the right thing to say would be but I feel like if people understood that point better that like It’s not that we’re trying to inconvenience you. It’s not that we’re bad at our jobs It’s not that we’re lazy and making you wait.
It’s just [00:34:00] other People have needed a lot of help today, right? Like as a physician family, it’s the same thing You You know, it helps kids, for example, you know, like when you were in residency and you had to work on a holiday or a special time when they wanted you to be there, you know, it really helped if they knew, oh, well, someone came in with an eyeball emergency and daddy had to go help them so that they could see.
To them, that felt like, oh yeah, that’s important, that’s something that I don’t mind being a part of contributing to, you know, sacrificing for. In
Will: reality, in reality, it was probably just like conjunctivitis or dry eye. But, you know. I love making it really dramatic. The point stands. Yeah, absolutely. That like,
Kristin: well, when they’re little kids and you need to, they don’t know what that means.
So, but the point is. Daddy’s gonna
Will: go give some artificial tears.
Kristin: Tell them to put a hot compress on it and come back on Monday.
Will: Save the patient’s life. Yeah. Yes. And it works like, Oh my gosh, my dad.
Kristin: Yeah, right. Well, in residency, you were doing things that were a little more dramatic than that because you were at a different kind of a [00:35:00] place, but, uh, but the, the point stands that like, I think people are very, generally speaking, willing to help other people if they just know that that’s what’s, what’s going on is that others, somebody came in that needed a lot of help and that’s why you’re waiting.
Will: Yeah. In the end, it really just comes down to like, Talking to each other.
Kristin: Yeah,
Will: you know, right and we all need to be a bit more understanding both ways in these types of situations Right.
Kristin: Yeah, I do Physicians, you know jumping I see the point I agree. That’s all true I don’t say the patient or the person is right for saying it the way he did but Also, he has a life and he has things going on that he needs to get to as well.
So, you know, like you said, on both sides, just communicating and respecting everybody’s time and what they need to do. I
Will: do hate getting behind. It’s like the worst feeling. It’s a, cause I, I move very quickly, typically in clinic and, um, shout out to having a [00:36:00] scribe
Kristin: because
Will: it really does, because I can, even if I, I can only spend, maybe if I only spend like three minutes with like face to face with the patient.
If all of that is like looking at them, like FaceTime, I would
Kristin: argue you still need to do more than three minutes. I don’t like it when I only get three minutes. No,
Will: no. I mean, I’m just using an example like there’s sometimes when I, it does only take, it’s like a post op. It’s quick. It’s only, it only takes, it’s a really short visit, but it’s, it’s having all of that be like looking at each other.
Like. Mhm. Even three minutes is a five minutes. That’s a long time to like just to be really have I can Looking at each other’s eyes and talking and answering questions. You can get a lot done in that amount of time
Kristin: Yeah,
Will: now, unfortunately, not every specialty and every everybody has access to scribes So I know how fortunate I am and
Kristin: I wish now I’m gonna sound old But not that I was ever alive in this era, but it sounds like And it comes with its own problems, right?
But it sounds really [00:37:00] nice to think of back in the days when a doctor could sit with you for like half an hour or something. Back in the good old days. Back in the good old days! Uh, no, but just And I mean, that meant fewer people were being seen and whatever. I know, I get it. It’s not a simple issue, but I do feel like even when the person is being present, that is, that is a good step one and absolutely necessary and it’s wonderful, but then when the pressure is on them, that they have to get out the door in five minutes, you know, then.
The patient feels that. And so it’s more about a doctor’s visit these days feels more about the doctor’s agenda, right? I need to get through this and this and this and this and this, based on what you came here presenting. It doesn’t feel as much like. I would like to speak to my doctor about this and this and this and I have these concerns and I would like to know why [00:38:00] it is or isn’t a legitimate concern and you know like there’s a lot of like emotional work that’s happening at a doctor’s appointment for a patient.
You know, like, it’s a very vulnerable place to be, generally speaking, unless it’s just a, you know, well, child visit or something and everything is totally fine with your kid, but, but generally, you want to feel like you got what you needed in that encounter, not just the doctor checked all their boxes and looked you in the eye while they did so, you know?
Yeah, that’s a good point. I don’t know.
Will: Those bygone days.
Kristin: I wasn’t even there for that. It’s not like it’s nostalgia. It’s just like I do
Will: I hear you.
Kristin: I do think that is something to try to move Toward.
Will: Yeah.
Kristin: As much as we can like to the extent possible.
Will: Yeah, I think a lot of people would I think what would really set people off with that with that tweet was Talking about how every other sector of society has figured this out, but why can’t doctors?
Yes,
Kristin: that I absolutely agree There’s
Will: [00:39:00] no other sector of society that’s like this, you know, this is a very It’s not that
Kristin: the doctors are not good at scheduling That’s not what’s happening here.
Will: Yes, so think about those systemic factors But also I think I like everything you’ve said about from the patient side of things Yeah, you know and we all just don’t seem to Yeah,
Kristin: well and I wish that physicians didn’t have to have that pressure on them either like I know you guys don’t like it either That you have to get through all those people.
Will: All right, should we take a break? All right, did we say everything we need to say about that? I
Kristin: think so. Do
Will: you like picking bones?
Kristin: Oh, I like I can pick bones all day. The
Will: great thing is I’ve already like I have like three other like Twitter controversies that I’ve seen And like just people saying things that’s still That’s still something about X, that you don’t.
See, like other people put their foot in their mouth on other platforms, like TikTok and everything, but it’s the ability to be able to hear, see the [00:40:00] feedback immediately, and then still keep responding and putting more feet in your mouth.
Kristin: Yeah.
Will: That is, I think, unique to X. Well, and just
Kristin: the culture on there.
Will: Yeah, you know like
Kristin: I feel I mean sure there’s arguing in the comments on any platform But I feel like that platform is like part of the culture. Yeah,
Will: it really is It really is and then you get you get pylons and you know, it’s so so anyway I’m excited to see what the next next next episodes, uh picking bones I got it.
I got to bring ortho into it somehow, right?
Kristin: Yeah.
Will: Like if, if ortho would pick a bone, what bone would he pick? Mm. A femur of, you can’t pick between
Kristin: your children.
Will: Oh, a femur. Absolutely. You
Kristin: think so? Yeah.
Will: Remember the femur and the oldest child? Yeah. The, and the, the, the child. That’s the biggest one. And then the child that’s not liked quite as much.
The fibula. Oh. You know, so there’s, there’s the bones that are better than others.
Singers: Okay.
Will: Pretty sure. Alright, let’s take a break. We’ll come back with a listener story.
Hey Kristen.
Kristin: Yeah.
Will: Can I [00:41:00] interest you in edema deck might.
Kristin: No, you cannot.
Will: Why? Look at it. Look how cute they are. Little, little beady eyes and multiple legs. Thorax and abdomen. Doesn’t this look cute?
Kristin: No, I mean, you know, it’s a stuffed animal. So it, it does have a certain quality to it, but I don’t want an actual demodex.
Well,
Will: the real ones do hang out on your eyelids.
Kristin: Yeah, see, I don’t want them there.
Will: They cause red, itchy, irritated eyelids. Sometimes like flaky buildup on your eyelashes. That’s
Kristin: disgusting. I do not want that. Well,
Will: don’t get freaked out by this, okay? You gotta get checked out.
Kristin: Okay. It’s
Will: eye doctors that we’re used to diagnosing demodex blepharitis.
It’s a pretty common disease. You
Kristin: see these little guys in your little microscopes?
Will: My microscope might not be powerful enough to see this. But I can see the telltale signs of it, that’s for sure. To find out more, go to eyelidcheck. com. Again, that’s E Y E L I D check. com to get more [00:42:00] information about these little guys that cause demodex blepharitis.
All right. We are back. Let’s do a fan story from Kathy. How about Kathy? She says, dear Kristen, this is a letter for you. How about this? Dear Kristen, Thank you! I am a nurse in Wisconsin, and in 2018, my husband, age 60, retired school administrator and avid biker, had a cardiac arrest in our bed. I started CPR on the bedroom floor, but couldn’t get breaths in and was coached through CPR by our, by the 911 operator.
What followed was a 49 minute code involving two ambulances, Uh, two, the contents of two drug boxes, shocking six times, nine amps of epinephrine. They transferred him to UW Madison Hospital where he’s stabilized and then frozen for thirty six hours. Did I get frozen?
Kristin: Uh, I don’t, do we call it frozen? You can call
Will: it frozen.
I kinda like it.
Kristin: You weren’t frozen. It
Will: frees me up. Protect that brain.
Kristin: It was no like [00:43:00] cryogenically.
Will: No, but they froze, they, they cooled me down. They cooled you, yeah,
Kristin: you got cooled. But it was just
Will: my brain or my whole body? No, your whole
Kristin: body.
Will: My whole body they cooled me down? Okay. At that point, I guess that makes sense.
You just cooled down. Just put my head in a meat locker. At that point, he had the record for the first heart attack patient to have a start to finish CCR code. I’m not totally sure what CCR, well she said CCR twice so I’m not, I gotta look that up. The first heart attack patient to use the cooling protocol in the longest survived code.
Wow, that’s, that’s impressive.
Kristin: That is a long code. That
Will: is a very long code. Two and a half weeks and five vessel bypass surgery later we came home. Wow, that’s great.
Kristin: Yeah. Congratulations.
Will: 14 years later he’s in the den planning our next vacation, still biking and I am the luckiest woman alive. Oh, I love it.
My point is no one ever asked how I was doing, which I understand because that’s something that you say a lot.
Kristin: Right. Yes. This is the co survivorship that this happens to the family as well.
Will: Kathy [00:44:00] says, uh, which I understand since gym was their focus, but I did have PTSD, which I dealt with several months later after breaking down at work.
Your guide should be required reading for every ICU, CVCU, step down unit staff. I will print it, drop it off at the inpatient unit. I’ll start with the social workers and work up from there. Thank you again. This is invaluable information, Kathy. Aw. And then she says, P. S. I have loved Dr. Glockenflecken ever since.
He’s pretty good. Yeah. See, so I’m, I got a little shout out too.
Singers: Yeah. Yeah,
Will: he’s fine. We appreciate that. Um, uh, Kathy also says stay healthy, or as we say in Wisconsin, watch for deer.
Kristin: Yes.
Will: Good call. Good call. Yeah. I’m so glad. Look at that. That was so nice. I
Kristin: know. That was really nice. Yeah, the guide she’s talking about, um, I put together a, um, 10 tips for supporting co survivors.
Um, it’s kind of geared toward healthcare workers, but I think anybody can, um, you know.
Will: Where can they find it? They can
Kristin: benefit from it.
Will: So tell me where they can find this [00:45:00] guide.
Kristin: Yeah, it’s on our website. It’s at glauconflacon. com slash co survivors. No dash, just C O and then survivors. Uh, and you can download it for free right there.
Will: It’s great. I mean, it’s obviously, it’s, it’s really, you know, affecting people and
Kristin: Yeah, I’ve been really touched by the response to it. Um, a lot of people coming out and saying, you know, thank you for this, like Kathy is saying, and some people saying. Uh, how meaningful it is to have a term, which that was very meaningful for me too, which is why I share it so much, you know, the term co survivors because Uh, I don’t know why, but language is just very powerful and it helps you feel seen and understood to have a label for what your experience is so that other people can know what you’re going through too.
Singers: Great.
Will: Language is very powerful. It can connect, uh, to people like Kathy. It can also get you in trouble on X.
Kristin: That’s right.
Will: So goes both
Kristin: ways, very
Will: powerful language,
Kristin: double edged sword.
Will: So thank you for that, Kathy. And send us your stories. We’d love to hear them. Knock, knock high at [00:46:00] human dash content. com.
Um, any other last thoughts about, uh,
Kristin: I think Milo has some things to say. He’s busy over there. He
Will: is. So I don’t know if we should keep him in here when we record. He gets, tends to get riled up by some of our conversations.
Kristin: Well, yeah, I don’t know. I think you tell us people. Do you have some bones? Do you enjoy seeing Milo if you’re watching?
Will: Maybe i’m saying bones and he’s he’s like bones. Yeah, his tail started to wag. I don’t know. Um, All right. Well, tell us what you thought of the our Glock talk today. I’m sure people have some thoughts
Kristin: I’m sure they do about our topic some
Will: interesting. Uh, Debate y type conversations here. Uh, you can email us dot com You can hang out with us on our social media platforms We’re all there, we’re there, reach out to us.
You can hang out with us and our human content podcast family on Instagram and Tik TOK at human content pods. Shout out to all the wonderful listeners leaving feedback and reviews. We love seeing those reviews. If you subscribe and comment on your favorite podcasting app or on YouTube and give you a shout out like [00:47:00] at Sonoma gal, uh, she wrote.
Not a doctor, but wow, this is good. I’ve learned so much and laughed so hard since discovering your podcast. Please keep doing what you’re doing. Love to hear more about ways to improve healthcare in the U. S. I’d also love to hear from some nurses and pharmacists. Yes, we’re working on that. I also listened to knock, knock.
I, even though I’m not an ophthalmologist, have zero intention of becoming one. That’s okay. You don’t have to be, thank you. But it is very interesting, and Will does a great job making things understandable, even to us non medical geeks. Aww,
Kristin: you can shout out to today! Yeah,
Will: Um, thank you. I can tell
Kristin: that our nice producer put these in ,
Will: full video episodes up every week on my YouTube channel at De Glock and Flecking.
We have also have a Patreon, lots of cool perks, bonus episodes where react to medical shows in movies. We’re about to record a couple of those. Those actually we, yeah, yeah.
Kristin: Some bonus content.
Will: Absolutely hang out with other members of the knock-knock high community, where they’re active in it. Early ad free episode access QA, interactive q and a livestream events, and much, much more.
[00:48:00] patreon.com/clock and flicking. Or go to glockenspike. com. Speaking of Patreon community perks, how about a shout out to our new members, Dan, Dana S and Sean D.
Kristin: Yes, welcome.
Will: Welcome to our little enclave over here. Shout out to all the Jonathans as always. A virtual head nod to you all. Patrick, Lucia C, Sharon S, Omar, Edward K.
I didn’t do a deep breath before this. Steven G, Jonathan F. Marion W. Mr. Granddaddy. Caitlin C. Brianna L. KL. It’s Keith G. JJH. Derek M, Mary H, Susanna F, Ginny G,
Kristin: You do that every time!
Will: Ginny J, Mohamed K, I don’t know why I do that. Aviga, Parker, Ryan, Mohamed L, David H, Jack K, David H again. Do we have two David H’s or was it a typo?
I don’t know. Maybe we’re making ourselves seem like we have more Jonathans than we actually do. That wouldn’t be the case. Medical Meg, Bubbly Salt, and Pink Macho! Patreon roulette, random shoutout to Someone on the [00:49:00] emergency medicine tier. Who do we got? Angel Vila.
Kristin: Thank you for being a patron.
Will: And thank you all for listening.
We are your hosts, Will and Crypton Plannery, also known as the Glockenfleckens and Milo. Our executive producers are Will Plannery, Crypton Plannery, Aron Korney, Rob Goldman, and Shahnti Brooke. Was that a good Milo voice?
Kristin: Sure.
Will: Probably a little bit more Scooby Doo ish, I think.
Kristin: Yeah. Maybe a little deeper.
He’s rather large.
Will: I, yeah, I think. All right, bye, love. No, I don’t know. I don’t know. We’re going to table that for next time. Our editor in chief, Jason Portees. Our music is by Omer Ben Zvi. To learn about Nutneck High’s program, disclaimer, ethics, policies, mission, verification, licensing terms, and hyper release terms, go to Glockenflicken.
com or reach out to at human content. com with any questions, concerns, or fun medical puns. Maybe every episode I should do it in like a different mood. It may be like sultry.
Kristin: I can’t look at you while you do that. You have to
Will: release turns.
Kristin: No.
Will: Just release those turns. Painful. Release them. Just
Kristin: stop it.
[00:50:00] Knock, knock high is a human content production.
Singers: Goodbye.
Will: Hey, Kristen, you know what these little stuffed Dax co pilot dragons make me think of?
Kristin: What, these little stuffed animals?
Will: Jonathan!
Kristin: Oh! I
Will: need to get Jonathan a little hat like this. Yeah, a little co pilot hat. And what if he had wings, too?
Kristin: That would just be a game changer. Yeah, I’m surprised he doesn’t already have wings.
You should have thought of that.
Will: Fixing burnout anywhere he goes. Well, that’s what you get with the Nuance Dragon Ambient Experience. Did you know that?
Kristin: That’s pretty awesome.
Will: 80 percent of patients actually say their physician is more focused with the DAX Copilot. 85 percent of patients say their physician is more personable.
And conversational with the DAX Copilot. It really does make a huge difference in patient care.
Kristin: And in that patient physician relationship.
Will: Absolutely. You just get to focus on what got you into medicine in [00:51:00] the first place,
Kristin: you
Will: know, not documentation, taking care of the patient. To learn more about the Nuance Dragon Ambient Experience or DAX Copilot, visit Nuance.
com slash Discover DAX. That’s N U A N C E. com slash Discover D A X.
